Help - my emails have been archived!

[#1]

Hi, my emails ([Removed].plus.net) have been archived.  How can I get them unarchived?  The message said go to the portal and send a message, but I can't find a way to do this.

Thanks!

Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).

[#2 · Accepted solution]

Thanks for getting in touch @juliang

I've requested your e-mails bve unarchived and this should happen in the next hour or so

Let us know if you're still having issues after

[#3]

Thanks @MatthewWheeler !

[#4]

can you look into unarchive/reinstating my emails.

thanks

[#5]

Hi @hondaman750,

I've had a look at your account and it's not showing that your emails have been archived. Please can you confirm whether you've received any communication from us to say that these have been archived? If you login to your mailbox via our webmail platform are you able to see any emails?

[#6]

i had an email from plusnet on Saturday saying my emails have been archived,and now all my old ones have gone,still get new ones though

[#7]

Hi @hondaman750,

I can see that this has been picked up by our complaints team and that they have tried to contact you regarding this. For more information, please refer here.

[#8]

@EmilyD @TheMightyAJ

Is there the possibility that this is a mailbox archive consequential to inactivity for 6 months? That archive activity does not leave an archive ticket on the account.

[#9]

i'm pretty sure iv'e accessed them within the last six months as i check my bills periodically.

[#10]

Hi @hondaman750,

I've checked your account again this morning and I can't see that you've spoken to your case handler as of yet. Has the issue been rectified some other way, or would you still like us to investigate further? As I say, you can see the complaints case handler's ticket here, but if you're unable to see this for whatever reason, please let us know and we'll pass this along so that we can move forward with our investigations.