cancel
Showing results for 
Search instead for 
Did you mean: 

Help file seems to indicate that my email login is my broadband <username>@plus.net

FIXED
ceebee6cc
Hooked
Posts: 6
Thanks: 3
Fixes: 1
Registered: ‎19-05-2023

Help file seems to indicate that my email login is my broadband <username>@plus.net

But that doesn't seem to work.

 

Assuming my very recent Plusnet FTTP broadband login is e.g. mickeymouse, what then is the format of the mail address I should be using (either for an IMAP client) or via the webmail portal?

4 REPLIES 4
jab1
Legend
Posts: 16,584
Thanks: 5,216
Fixes: 245
Registered: ‎24-02-2012

Re: Help file seems to indicate that my email login is my broadband <username>@plus.net

So long as you have actually got an email account, it should be in the format 'mickeymouse@plus.com NOT .net

John
RealAleMadrid
Aspiring Hero
Posts: 2,692
Thanks: 1,370
Fixes: 59
Registered: ‎07-07-2009

Re: Help file seems to indicate that my email login is my broadband <username>@plus.net

@ceebee6cc  If you are a new Plusnet customer you will not have an email account, they discontinued email accounts for new customers a long time ago, at least of couple of years maybe longer.

jab1
Legend
Posts: 16,584
Thanks: 5,216
Fixes: 245
Registered: ‎24-02-2012

Re: Help file seems to indicate that my email login is my broadband <username>@plus.net

Good point, @RealAleMadrid  - the OP did not indicate he was a brand-new customer to PN, I assumed, possibly wrongly, that it was an upgrade.

John
ceebee6cc
Hooked
Posts: 6
Thanks: 3
Fixes: 1
Registered: ‎19-05-2023

Re: Help file seems to indicate that my email login is my broadband <username>@plus.net

Fix

Thanks both; as a "very recent Plusnet" customer, it seems this now isn't an available option.