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Having to double click to open message

JamesE
Rising Star
Posts: 62
Thanks: 12
Fixes: 2
Registered: ‎01-12-2017

Having to double click to open message

Plusnet web mail

My email service is working as it always did but my wife's (username+hername) has suddenly altered in that where she used to click once on a message to open it, she now has to double click. She does have habit of clicking things she shouldn't so it is possible she has altered a setting. (normal internet use only needs a single click so it is something peculiar to Plusnet web mail - also it's the same with either I.E. or Firefox). I've searched settings to no avail.

Can any bright spark tell me the answer please?

1 REPLY 1
JamesE
Rising Star
Posts: 62
Thanks: 12
Fixes: 2
Registered: ‎01-12-2017

Re: Having to double click to open message

Solved!

Somehow, "show preview pane" had become unticked. Even I might have done it when messing about. It's a funny description though, and I was used to messages always showing underneath as they all do such as hotmail, bt mail, gmail, gmx mail.

However, panic over. Also I've learned something - by double clicking then you get the message large without the inbox at the top.