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Having Problems with Outlook and now have lost my keep files

Kevin42
Newbie
Posts: 1
Registered: ‎09-03-2022

Having Problems with Outlook and now have lost my keep files

Yesterday Outlook 365 became very unstable, having previously "lost" sub folders which contained the emails I wanted to keep.  Now my "Keep" folder has  gone in web mail even though it was there yesterday.  Has it been deleted for ever, or can they emails be recovered?

2 REPLIES 2
Townman
Superuser
Superuser
Posts: 22,725
Thanks: 9,446
Fixes: 151
Registered: ‎22-08-2007

Re: Having Problems with Outlook and now have lost my keep files

First check to see if the folder is in the trash folder.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Having Problems with Outlook and now have lost my keep files

I second @Townman's response @Kevin42, if you're using IMAP too, are your folders visible on webmail? 

 Adam
 Plusnet Help Team - Leeds