cancel
Showing results for 
Search instead for 
Did you mean: 

Haveing problem with webmail

warmbells
Grafter
Posts: 30
Registered: ‎21-03-2014

Haveing problem with webmail

I started with Plusnet fibre on Monday, contacted customer support this morning to set up an email address. I was given the address mail@username.plus.com and I picked a simple password which I would change once I logged into webmail. I have tried all combinations of the email address and I cannot login to webmail, I can login to the username mailbox using the username and password I provided at sign up, Where am I going wrong?
Thanks,
Gerald
2 REPLIES
RPMozley
Aspiring Pro
Posts: 1,119
Thanks: 30
Fixes: 5
Registered: ‎04-11-2011

Re: Haveing problem with webmail

To log in to an additional mailbox you have to use the format of username+mailbox for the ID part of the login and just to remind you the corresponding password for the mailbox.
The login doesn't accept email addresses for the ID.
That's RPM to you!!
warmbells
Grafter
Posts: 30
Registered: ‎21-03-2014

Re: Haveing problem with webmail

Many thanks,
Gerald