I myself have no problems with the service, but I recently persuaded a friend to migrate to Plus Net. I had to set it up for him (although I have years of experience with computers with different OS's, I am an Amateur). When setting up the broadband I somehow managed to get a wrong email address into the picture. As an example, the correct address would be firstname.lastname@example.org the incorrect address was email@example.com. With all my experience I was unable to track down the error. I decided to leave it until the next day. However, a professional colleague (a programmer for Oracle) went round and sorted it out easily that evening. I ran our club website for 8 years and I was looking to hand over to another member but had no confidence in finding anyone until I found this chap, he took over and has made a very polished job of our club website. I have since found out that we have one or two other members who are well above my level of expertise.