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HELP - advice needed - Can only receive emails from OE on one PC at a time.

arjem
Grafter
Posts: 25
Registered: ‎01-11-2009

HELP - advice needed - Can only receive emails from OE on one PC at a time.

I hope someone in the forum can help. I have had to replace a DLink router after a power cut/surge. I bought and installed a Belkin N150 router and connected two wired desktop PCs. Internet access works fine on both PCs but I have a problem with simultaneous use of Outlook Express on the PCs. I can send emails on both but only download emails on one PC dependent on which was turned on first. Plusnet support says the problem is with the Belkin router. Belkin say it is a problem with Plusnet settings? Can anyone help with advice on how to fix the problem?
12 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: HELP - advice needed - Can only receive emails from OE on one PC at a time.

Hi arjem,
Have you tried leaving a copy of your messages on the server? As when you've downloaded messages on one OE they won't be there for the other one if you haven't selected that option.
Jojo Smiley
arjem
Grafter
Posts: 25
Registered: ‎01-11-2009

Re: HELP - advice needed - Can only receive emails from OE on one PC at a time.

Hi JoJo - I should have said each PC has a separate user with a separate email address so the emails on the servers are only downloaded for that user.
Community Veteran
Posts: 6,735
Thanks: 12
Registered: ‎02-02-2008

Re: HELP - advice needed - Can only receive emails from OE on one PC at a time.

Deleted, simultaneous posting.
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: HELP - advice needed - Can only receive emails from OE on one PC at a time.

are they all being down loaded to default?, you have to set up rule for them to go into separate boxes on the server
https://portal.plus.net/my.html?3A9gtk3TO7Vnm5tygj41WxGvNgoXUgKqC3f0fFmIgOsmrrsujjYNOoAbUr2%2FgAxC&r...
Email address summary
Email Address Type Destination
@ Mailbox   (Default)
arch@ Alias odds@pe.co.uk
c4@ Alias odds@pe.co.uk
cf@ Alias odds@p.co.uk
craft@ Mailbox
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: HELP - advice needed - Can only receive emails from OE on one PC at a time.

Fundamental check is whether you can telnet the mail server on the PC which won't collect emails
http://community.plus.net/library/networking/testing-network-faults/#telnet Section 8
arjem
Grafter
Posts: 25
Registered: ‎01-11-2009

Re: HELP - advice needed - Can only receive emails from OE on one PC at a time.

Hi Oldjim
Thanks for the information. I have tried the fundamental check on the PC not receiving emails and :-
First with AVG scanning incoming emails I got error message 'ERR AVG POP3 Server: Cannot connect to to mail server'
Second with AVG scanning disabled - received  message 'Connecting to mail.plus.net' - after a while it timed out and Telnet closed.
What should I do now?
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: HELP - advice needed - Can only receive emails from OE on one PC at a time.

perhaps uninstall AVG and try again
arjem
Grafter
Posts: 25
Registered: ‎01-11-2009

Re: HELP - advice needed - Can only receive emails from OE on one PC at a time.

Yes - I could do that but I know that if I turn both PCs off and then turn on the PC that could not receive emails, it will then be able to receive emails so I am not sure AVG is the source of the problem.
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: HELP - advice needed - Can only receive emails from OE on one PC at a time.

The only other thing I can think of is that something is only allowing one login to the email server from your router and I haven't the faintest idea what that could be
Superuser
Superuser
Posts: 6,805
Thanks: 873
Fixes: 56
Registered: ‎30-07-2007

Re: HELP - advice needed - Can only receive emails from OE on one PC at a time.

Have you checked that the PC with the problem is getting its IP address via DHCP ?
It doesnt have a static IP address which is conflicting with one of the other PC's does it ? ( but that would also give problems with internet access as well !! )
arjem
Grafter
Posts: 25
Registered: ‎01-11-2009

Re: HELP - advice needed - Can only receive emails from OE on one PC at a time.

Thanks for the responses. Just to add to this annoying issue; yesterday both PCs were receiving emails. Today only one can receive emails!!
I have rung Belkin support. I believe there response (it was an Indian voice on a very bad line) was that the ISP should reset the email ports. Does that make sense?
Superuser
Superuser
Posts: 6,805
Thanks: 873
Fixes: 56
Registered: ‎30-07-2007

Re: HELP - advice needed - Can only receive emails from OE on one PC at a time.

Quote
I believe there response (it was an Indian voice on a very bad line) was that the ISP should reset the email ports. Does that make sense?

Nope, they're talking rubbish.