IMAP Mailbox Initially Empty After Transfer to Greenby?

plusnettony · ‎24-07-2014

Customers that use IMAP (where a copy of email is retained on the server) to view email via a client (such as Microsoft Outlook) may need to re-synch their email, or wait around 24 hours for email to be seen once migration to Greenby is complete.

Configuring a new client, such as Thunderbird will re-start the download process and thus emails will be instantly viewable in the new client.

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Tony T
Plusnet Help Team

Townman · ‎22-08-2007

Following migration, email should be accessible immediately via the webmail client ... whilst your chosen IMAP email client does whatever it needs to, with the new mail server.

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