Green Bay migration: multiple email addresses, same username : reassurance please

blairatholl · ‎09-03-2018

For clarity and for my peace of mind, what is being migrated to Green Bay?

As I understand it, let's say my Email Username is fred.

I have what seems to be called a Default Mailbox called john@fred.plus.com

One of the great advantages of plusnet is that I can and do use ANY email address of the form xxx@fred.plus.com

I have hundreds of such 'alias' email addresses in use - e.g car@fred.plus.com, hospital@fred.plus.com, hmrc@fred.plus.com

Will I have the same function and the same facilties for unlimited 'aliases' after migration?

If so, good!

If not, what will happen when emails get sent from, say, my bank, to lloyds@fred.plus.com?

Townman · ‎22-08-2007

The ACCOUNT is being migrated - that means mailboxes, aliases, redirects and catchall.

That said on initial migration some accounts have encountered issues with aliases and redirections. The matter is under review.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

blairatholl · ‎09-03-2018

Thanks for your reply. I can't say I'm reassured. The 'matter being under review' suggests not everything has been thought through, so the 'issues' have come as a surprise. Why am I, as someone who started programming in 1964, not surprised?!

Townman · ‎22-08-2007

As someone who started programming in 1964, you would know that sometimes gremlins fall out of the woodwork only after a system starts to get hammered. This clearly has been thought about because the aliases and redirects HAVE been transferred to the new service; this appears to be an issue with the service, not the migration.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

eeyore033 · ‎03-11-2025

@blairatholl

I* can give you some reassurance:

Immediately after migration, I could receive NO emails from any external sources. Following the intervention of the forum experts, including @Townman, the issue was solved and all my mailboxes can receive messages. This includes messages addressed to "anyname@username.free-online.co.uk". I, too, make use of this facility - just make sure that the "CatchAll" option in your account setting is set to "ON".

What's worrying about this migration is the lack of documentation and help - what little there is, is often inconsistent. All the signs of a project with very few resources.

PS: No, it's not been moved to Wisconsin - it's "Greenby"!

* speaking as one who started on COBOL in 1969.