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Gmail non delivery

ColinSalisbury
Hooked
Posts: 9
Registered: ‎06-12-2019

Gmail non delivery

Hello community

I am a long time freenetname domain holder (since 1999)

My emails to gmail are being returned not delivered.

I do not have the technical understanding you guys have but would like to

once agian send emails to a gmail address.

How can I fix this, please?

Thank you for your patience.

Colin

Tags (2)
6 REPLIES 6
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,574
Thanks: 598
Fixes: 99
Registered: ‎27-11-2020

Re: Gmail non delivery

Hey there @ColinSalisbury this is a known issue and we are raising it to our network team. We should have an update soon.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
ColinSalisbury
Hooked
Posts: 9
Registered: ‎06-12-2019

Re: Gmail non delivery

I see other posts about legacy freenetname and gmail emails.

Any progress or is this the end?

Thanks for your help.

MisterW
Superuser
Superuser
Posts: 15,464
Thanks: 5,972
Fixes: 423
Registered: ‎30-07-2007

Re: Gmail non delivery

GMail are mandating that email sent from a domain to free (but not paid) gmail accounts must have SPF and/or DKIM authentication. Plusnet have configured SPF for the freenetname.co.uk and DKIM for <account>.plus.com domains, so emails from native domain addresses should be fine.

There is a workaround to add SPF to Plusnet hosted domains BUT this is not possible for legacy Freenetname/Madasafish hosted domains.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

ColinSalisbury
Hooked
Posts: 9
Registered: ‎06-12-2019

Re: Gmail non delivery

Many thanks for your reply.

Of course I have been using a Gmail account to mail my clients who are Gmail users.

I would be very happy to pay PlusNet to migrate my freenetname domain to PlusNet and enjoy the benefits.

Strange that they have not suggested this or perhaps hosing is no longer an attractive option for them?

On we go in the wonderful digital world!

jab1
Legend
Posts: 17,726
Thanks: 5,759
Fixes: 265
Registered: ‎24-02-2012

Re: Gmail non delivery

Plusnet no longer offer hosting.

John
MisterW
Superuser
Superuser
Posts: 15,464
Thanks: 5,972
Fixes: 423
Registered: ‎30-07-2007

Re: Gmail non delivery

Strange that they have not suggested this or perhaps hosing is no longer an attractive option for them?

Yes, hosting is a legacy facility and support is limited.

TBH you're really better moving your domain hosting somewhere else.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.