Gmail Send As Feature Not Working
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Gmail Send As Feature Not Working
09-12-2019 7:08 PM
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Hello All,
For some months now I have successfully been able to send emails from Gmail via relay.force9.net.
This evening sent emails are being bounced back with the error message...
The response from the remote server was:
554 avasout03 smtp ESMTP server not available (blacklisted by local policy)
Any ideas?
Re: Gmail Send As Feature Not Working
09-12-2019 10:38 PM
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Hi there,
I remember this used to be an issue some time ago and when we were about to investigate the problem, it seemed to fix itself.
I’ve done some digging and found the previous thread Here.
Could you PM me the email address you’re trying to send to, the date & the time of the email?
I’ll then raise this to our NetOps team to investigate for you.
Re: Gmail Send As Feature Not Working
10-12-2019 10:52 AM
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I guess in the configuration described all submission messages will appear to be from a limited number of Gmail IP addresses.
Might this be as simple as Gmail’s IP addresses have been (correctly?) blackballed for being a known source of spam?
Might their IP addresses be overseas and therefore subject to PN’s submission rate limiting?
Personally I do not see the benefits of this way of working given the complications it causes and the exposure risk to PN of spam injection.
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Re: Gmail Send As Feature Not Working
10-12-2019 11:03 AM
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The error message and reporting server would suggest that one or more of Google's servers have been picked up as attempting to pass spam through our outbound platform.
Inbound from Google wouldn't be impacted, as that's expected and comes in via different methodologies and via the inbound platform, rather than relay.plus.net.
Re: Gmail Send As Feature Not Working
10-12-2019 11:27 AM
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Thank you, I think that you are confirming my theory - Gmail acting as a submission agent is being profiled as a source of spam, thereby impacting general use of the mechanism.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Gmail Send As Feature Not Working
10-12-2019 10:16 PM
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Re: Gmail Send As Feature Not Working
11-12-2019 11:55 PM
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I’ve received a response back today and I’ve been advised that unfortunately it doesn’t look like this is something we’d be able to fix.
Once the spam issue from Google’s servers goes away, the problem should fix itself.
Re: Gmail Send As Feature Not Working
16-12-2019 8:11 AM
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Thanks for your help Anoush.
The issue does seem to have resolved itself
Re: Gmail Send As Feature Not Working
16-12-2019 5:49 PM
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I’m happy to see this is sorted now @mouseblack
Let us know if there’s anything else you’d need help with.
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