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Globalnet emails

DenisOxon
Interested
Posts: 2
Registered: ‎01-05-2019

Globalnet emails

A friend of mine who has a Globalnet email account found that all emails dissappeared arouns 1st January. She sent an email to the account and it appeared. A few days later the same happened, emails dossappeared.

 

Can anyone offer a suggestion as to what has happened please 

 

Thanks for reading

1 REPLY 1
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,054
Thanks: 649
Fixes: 183
Registered: ‎27-04-2007

Re: Globalnet emails

Hi there, it sounds like the messages may have been archived, that can happen if the mailbox hasn't been logged into for over 90 days or if the messages stored exceed 1gb. Please feel free to send me a private message with your friends email address and I'll have a look into it for them. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team