Globalnet email

[#1]

Advice please.  My Globalnet emails are not getting through.  I’ve tried sending a test to myself to no avail.  Emails sometimes come through in batches at random times.  I’ve now received a letter from a gas company saying they’ve emailed and it’s bounced back undelivered.  My mail box has been reduced but it makes no difference.  What’s going on?  Plusnet help!  

[#2]

@leopard99 

My mail box has been reduced

Have you checked the Sent, Spam & Deleted folders ? they all count towards the used space and IIRC Globalnet only provides 250MB of space

[#3]

Thanks for your reply.  Yes, all clear.

[#4]

In that case , it sounds more complicated. Contents of a 'bounce' message would be useful to see the exact reason for the non-delivery

[#5]

It would be impossible to get that message from British Gas.  Their letter just said bounced back.

[#6]

I understand that. Is it possible to get someone else, from whom it may be possible to get the bounce, to try sending to you 

[#7]

Perhaps send a test message to Globalnet from Gmail / iCloud / Hotmail etc,
any non Plusnet related source would do to see what bounces back.

[#8]

I’ve sent a text from Globalnet to another email address.  That came through instantly.  I’ve also just received a dozen emails to my Globalnet account including a test from last night.   

Appreciate your help.