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Globalnet.co.uk email address

FIXED
Paul60
Newbie
Posts: 4
Fixes: 1
Registered: 05-03-2018

Globalnet.co.uk email address

When Madasafish moved over to Plusnet I retained my @globalnet.co.uk email address but this week emails I know have been sent to this address have not arrived. The service has been reliable up till now. When  log on to webmail at Plusnet and select my @globalnet.co.uk email address the webpage is just continually "loading" and not showing any emails  in my inbox.  The whole Madasafish/ Plusnet merger and quite how the "legacy" address works baffles me a bit so apologies if I am missing something . 

5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 8,349
Thanks: 2,564
Fixes: 414
Registered: 21-04-2017

Re: Globalnet.co.uk email address

Hi there and welcome to the community forums.

Sorry to hear you're having problems with accessing your Globalnet mailbox.

I've refreshed the e-mail component on your account now.

Can you let us know if this has done the trick in about 4 hours?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Paul60
Newbie
Posts: 4
Fixes: 1
Registered: 05-03-2018

Re: Globalnet.co.uk email address

thanks for that - will get back to you 

Paul60
Newbie
Posts: 4
Fixes: 1
Registered: 05-03-2018

Re: Globalnet.co.uk email address

when I log into Plusnet webmail all I see for current mailbox is Current mailbox: abdnpaul1@abdnpaul1.plus.com

I can't see my ********@globalnet.co.uk   mailbox. Can I change a setting to see this?

I  have never used my .plus.com email address

Plusnet Help Team
Plusnet Help Team
Posts: 8,349
Thanks: 2,564
Fixes: 414
Registered: 21-04-2017

Re: Globalnet.co.uk email address

Are you logging into webmail.plus.net using your Globalnet e-mail address?

If so, once you're logged in, you can change the Current Mailbox by going to Settings, then Identities.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Paul60
Newbie
Posts: 4
Fixes: 1
Registered: 05-03-2018

Re: Globalnet.co.uk email address

Fix

thanks - this helps!