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Globalnet.co.uk email address

FIXED
Paul60
Newbie
Posts: 4
Fixes: 1
Registered: ‎05-03-2018

Globalnet.co.uk email address

When Madasafish moved over to Plusnet I retained my @globalnet.co.uk email address but this week emails I know have been sent to this address have not arrived. The service has been reliable up till now. When  log on to webmail at Plusnet and select my @globalnet.co.uk email address the webpage is just continually "loading" and not showing any emails  in my inbox.  The whole Madasafish/ Plusnet merger and quite how the "legacy" address works baffles me a bit so apologies if I am missing something . 

5 REPLIES 5
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Globalnet.co.uk email address

Hi there and welcome to the community forums.

Sorry to hear you're having problems with accessing your Globalnet mailbox.

I've refreshed the e-mail component on your account now.

Can you let us know if this has done the trick in about 4 hours?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Paul60
Newbie
Posts: 4
Fixes: 1
Registered: ‎05-03-2018

Re: Globalnet.co.uk email address

thanks for that - will get back to you 

Paul60
Newbie
Posts: 4
Fixes: 1
Registered: ‎05-03-2018

Re: Globalnet.co.uk email address

when I log into Plusnet webmail all I see for current mailbox is Current mailbox: abdnpaul1@abdnpaul1.plus.com

I can't see my ********@globalnet.co.uk   mailbox. Can I change a setting to see this?

I  have never used my .plus.com email address

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Globalnet.co.uk email address

Are you logging into webmail.plus.net using your Globalnet e-mail address?

If so, once you're logged in, you can change the Current Mailbox by going to Settings, then Identities.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Paul60
Newbie
Posts: 4
Fixes: 1
Registered: ‎05-03-2018

Re: Globalnet.co.uk email address

Fix

thanks - this helps!