Globalnet Mail Iphone

pdturbo · ‎22-10-2020

Hi,

I have a legacy @globalnet.co.uk email address which I am trying to wind down going forward,, but I still get a lot of mails to it.

Yesterday it stopped picking up mails on my iphone. My full fat Outlook client appears to be okay but the default iphone mail doesn't want to work anymore. Has there been any changes?

Thanks

Peter

Townman · ‎22-08-2007

Hi Peter,

A warm welcome to the forums.

There are numerous reasons which could cause the problem you report. You do not advise what you see with the iPhone email client. Do you see error reports, or do you just not see new emails appearing in the inbox?

How many mailboxes have you configured in the email application?

Are you seeking to read the new mail under "All Inboxes" or in the in the individual mailboxes?

I have seen issues with one mailbox inhibit retrieving email from other mailboxes, when refreshing under "All Inboxes". Looking at each mailbox in turn and doing a refresh can circumvent such issues until you sort out the failing mailbox.

I have seen the iPhone mail app get its sync status messed up, the only way of fixing that being to delete the mail account and start again. Which iPhone / iOS?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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