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Getting ***SPAM*** In Subject on Some Emails Despite Option Being Turned Off

Capvermell
Grafter
Posts: 417
Registered: 16-12-2007

Getting ***SPAM*** In Subject on Some Emails Despite Option Being Turned Off

Over the last week or so I have been getting ***SPAM*** added to the Subject of some of my emails to my Plusnet email addresses despite the fact that under the "Would you like messages identified as spam to be tagged?" in Manage My Mail I have "Don't add [-SPAM-] to the subject line" very clearly selected and it has been that way for at least a year or two.
This suggests to me there is currently a fault on one of the Plusnet or Ironport email servers which is ignoring my setting in Manage My Mail and just adding ***SPAM*** to the subject regardless of my own personal settings.
I should therefore be most grateful if the source of this current defect in Plusnet's email server configuration could be identified and then remedied by the powers that be at Plusnet.
I list below an example of such an incorrectly tagged email:-
Quote
-------- Original Message --------
From: - Fri Jun 04 08:46:38 2010
X-Account-Key: account4
X-UIDL: UID29813-1149066516
X-Mozilla-Status: 0001
X-Mozilla-Status2: 00000000
X-Mozilla-Keys:
Return-path: <tomtom_uk_marketing@rnmk.com>
Envelope-to: __@______.plus.com
Delivery-date: Fri, 04 Jun 2010 05:49:00 +0100
Received: from [212.159.7.103] (helo=mx.pcl-ipin04.plus.net) by inmx22.plus.net with esmtp (PlusNet MXCore v2.00) id 1OKOq4-0003zk-AT for __@_______.plus.com; Fri, 04 Jun 2010 05:49:00 +0100
Received-SPF: PermError identity=pra; client-ip=213.105.192.153; receiver=mx.pcl-ipin04.plus.net; envelope-from="tomtom_uk_marketing@rnmk.com"; x-sender="tomtom@uk.tomtommailer.com"; x-conformance=sidf_compatible
Received-SPF: None identity=mailfrom; client-ip=213.105.192.153; receiver=mx.pcl-ipin04.plus.net; envelope-from="tomtom_uk_marketing@rnmk.com"; x-sender="tomtom_uk_marketing@rnmk.com"; x-conformance=sidf_compatible
Received-SPF: Pass identity=helo; client-ip=213.105.192.153; receiver=mx.pcl-ipin04.plus.net; envelope-from="tomtom_uk_marketing@rnmk.com"; x-sender="postmaster@rntuk153.rnmk.com"; x-conformance=sidf_compatible
Authentication-Results: mx.pcl-ipin04.plus.net; dkim=pass (signature verified) header.i=@uk.tomtommailer.com
X-SBRS: 4.4
X-IronPort-Anti-Spam-Filtered: true
X-IronPort-Anti-Spam-Result: AkYBACIiCEzVacCZkGdsb2JhbACBQYFamj1gFQEBAQEJCQwHEQQeiBilI4JAji4BBIEmgTiBSm4
X-IronPort-AV: E=McAfee;i="5100,188,6002"; a="341897610"
X-IronPort-AV: E=Sophos;i="4.53,359,1272841200"; d="scan'208,217";a="341897610"
Received: from rntuk153.rnmk.com ([213.105.192.153]) by mx.pcl-ipin04.plus.net with ESMTP; 04 Jun 2010 05:48:59 +0100
DomainKey-Signature: q=dns; a=rsa-sha1; c=nofws; s=dk30228; d=uk.tomtommailer.com; h=DKIM-Signature:Received:MIME-Version:Message-Id:ToCheesyate:Subject:List-Unsubscribe:From:Reply-To:Content-Type:Content-Transfer-Encoding; b=pa598j7ZJDRAOdqZt3cEY4ddlWiF/Zzh3Ayx289K5Ggk4HRT5NuEbM/okjdZeedm M+nIWfcyUt4Gsapvm/UqM6YPV9g2H2nSn/Fp/tUwvgisU8ZR1d3xypqOLFLMtnRG doZ3qGdkfPFGFRb1ZlQAQLv0AYUd9uE7/yF8L5/78yc=
DKIM-Signature: v=1; a=rsa-sha1; d=uk.tomtommailer.com; s=dkim30228; c=simple/simple; q=dns/txt; i=@uk.tomtommailer.com; t=1275626939; h=From:SubjectCheesyate:To:MIME-Version:Content-Type; bh=jh74u92PpXKadkIPnxTpnpDOBHw=; b=IhkAkeAhxBJdkiqzr+PNBuBQE2GbmfmVg+iF0x9qiF9/aHgrqHN/SMGv0VtVqcd7 +/l92lX3aj5XwG2Yhpx5VlvAKiszWDz6mGryGl6I9BKt9S0W1ZRiB47FcyTOYatb nv9CSiQD3UtBiM3Om0wqzhtczKBiy8Q1wUVcIZvXo7Y=;
Received: from [172.24.1.76] ([172.24.1.76:55201] helo=rnmduk03.int.rightnowtech.com) by rntuk153.rnmk.com (envelope-from <tomtom_uk_marketing@rnmk.com>) (ecelerity 2.2.2.45 r(34222M)) with ESMTP id 2B/1F-23959-BB5880C4; Fri, 04 Jun 2010 05:48:59 +0100
MIME-Version: 1.0
Message-Id: <RNTM.AvUY~woFNv8QdJ3tGvwe~yL~Jvsq~yX~nXn9_jr~.0.1275626792.3BfuJdAh@rnmduk03.int.rightnowtech.com>
To: __@_________.plus.com
Date: Fri, 4 Jun 2010 05:46:32 +0100 (BST)
List-Unsubscribe: <http://uk.support.tomtom.com/cgi-bin/tomtom_uk.cfg/php/ma/unsub.php?1=AvUY~woFNv8QdJ3tGvwe~yL~Jvsq~yX~nXn9_jr~&2=100025&3=4>
From: TomTom <tomtom@uk.tomtommailer.com>
Reply-To: TomTom <tomtom@uk.tomtommailer.com>
Content-Type: Text/Html; charset=UTF-8
Content-Transfer-Encoding: quoted-printable
X-PN-Virus-Filtered: by PlusNet MXCore (v5.00)
X-PN-Spam-Filtered: by PlusNet MXCore (v5.00)
Subject: *** SPAM ***Start your summer holidays with an updated map (and save some money too)
X-Antivirus: avast! (VPS 100604-0, 04/06/2010), Inbound message
X-Antivirus-Status: Clean
This email was sent to you by TomTom. Having trouble viewing the email below?
Click here to read the online version.
TomTom
Get ready for summer holidays with an updated map  
Prepare for summer driving by making sure you have an updated map on your device.
Before you go get a map for your holiday destination or, even better, get Map Update Service to make sure you never miss a map again and enjoy stress-free driving all the way. Images
   
We offer you two options:
1. Update your current map
TomTom Map Update Service is the best way to keep your map up to date. With four map updates a year, you will always have the latest and best map.
Enjoy stress free driving and never get lost again.
Simply connect your device to TomTom HOME and follow the instructions.
Prices vary from £ 4,95 to £ 8,95 per quarter depending on the map you currently have installed in your device. To start using the service you need to upgrade to the latest version of your map. In case that you don’t have the latest version we will provide it at a highly discounted price.
1 Year Map Update Service*
4 map updates £ 7.95  per update 4 maps
£ 31,80
Example of Map Update Service for the map of Western Europe.
Get Map Update Service Images

2. Buy a new map
Going abroad? Buy a map of your destination and drive around like a local.
From Argentina to New Zealand, you’ll find a world of choice in our online store.
And now you can buy them for even less, because we have made all our
IQ routes maps more affordable.
1 map of France (IQ Routes) before £ 49,95 now £ 39,95
1 map of Western Europe (IQ Routes) before £ 69,95 now £ 49,95
1 map of Europe (IQ Routes) before £ 74,95 now £ 59,95
Check our online shop for the map of your choice.
Buy a new map

All the best,
The TomTom Team

#* Map Update Service only applies to maps already installed on your device.
Prices are dependent on the map you currently have installed.
It can only be purchased via TomTom HOME.
Please use TomTom HOME to determine the actual cost.
All four updates are purchased in one advance payment at the beginning of the service.
Another reason to buy a new map:
Daily corrections with Map Share™ technology
TomTom’s unique Map Share technology enhances your navigation experience, letting you make instant corrections to your map directly on your TomTom device.
You can also receive similar corrections made by the entire TomTom community of Map Share users.
Enabling Map Share gives you:
 - An instantly enhanced driving experience every day.
 - Entry into the world’s largest navigation community.
 - The ability to share corrections daily with other TomTom device users.
 - The best and most accurate maps available.
 - Full control over corrections that are uploaded and downloaded.
 
This email was sent to you because you registered to receive email communications with us. Please do not reply to this message as we will not be able to answer you personally.
TomTom International BV, Oosterdoksstraat 114, 1011DK Amsterdam, The Netherlands
9 REPLIES
Capvermell
Grafter
Posts: 417
Registered: 16-12-2007

Re: Getting ***SPAM*** In Subject on Some Emails Despite Option Being Turned Off

To further clarify the above post the email messages being marked with ***SPAM*** in the Subject line are not messages that I personally consider to be spam but are bulk emails that I have opted to receive from various organisations that honour unsubscribe requests such as TomTom, Easyjet, Moneysavingexpert etc.  But if Plusnet considers that they are spam then the messages should be being placed in my SPAM folder and not in my Inbox.
But Plusnet is marking the messages as SPAM in the Subject but then placing them in my Inbox despite my Manage My Mail settings being clearly set to place Spam messages in my Spam folder.
So something is clearly very wrong somewhere.
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Getting ***SPAM*** In Subject on Some Emails Despite Option Being Turned Off

I am getting e-mails from a craft supplier, some come through clean, some go into the spam
this one is marked spam
Quote
Return-path: <bounces+50418.1042257493.5487524@icpbounce.com>
Envelope-to: craft@-----------------.me.uk
Delivery-date: Mon, 31 May 2010 11:16:31 +0100
Received: from [212.159.7.103] (helo=mx.pcl-ipin04.plus.net)
  by pih-inmx01.plus.net with esmtp (PlusNet MXCore v2.00) id 1OJ22p-0007m0-BK
  for craft@-------------------me.uk; Mon, 31 May 2010 11:16:31 +0100
Authentication-Results: mx.pcl-ipin04.plus.net; dkim=neutral (message not signed) header.i=none
Received-SPF: None identity=pra; client-ip=216.27.93.108;
  receiver=mx.pcl-ipin04.plus.net;
  envelope-from="bounces+50418.1042257493.5487524@icpbounce.com";
  x-sender="info@craftsuprint.com";
  x-conformance=sidf_compatible
Received-SPF: Pass identity=mailfrom; client-ip=216.27.93.108;
  receiver=mx.pcl-ipin04.plus.net;
  envelope-from="bounces+50418.1042257493.5487524@icpbounce.com";
  x-sender="bounces+50418.1042257493.5487524@icpbounce.com";
  x-conformance=sidf_compatible
Received-SPF: None identity=helo; client-ip=216.27.93.108;
  receiver=mx.pcl-ipin04.plus.net;
  envelope-from="bounces+50418.1042257493.5487524@icpbounce.com";
  x-sender="postmaster@smtp18.icpbounce.com";
  x-conformance=sidf_compatible
X-SBRS: -0.3
X-IronPort-Anti-Spam-Filtered: true
X-IronPort-Anti-Spam-Result: AszqAAMpA0zYG11sYWdsb2JhbAASgS0NgUmCCYF9gimBCJAag00LFwkMBhAFH4gwlQiWRYIRikiCUQU1AYFPOwQ
X-IPAS: Level1
X-IronPort-AV: E=McAfee;i="5100,188,5998"; a="339810595"
X-IronPort-AV: E=Sophos;i="4.53,333,1272841200";
  d="scan'208,217";a="339810595"
Received: from smtp18.icpbounce.com ([216.27.93.108])
  by mx.pcl-ipin04.plus.net with ESMTP; 31 May 2010 11:16:28 +0100
Received: from localhost.localdomain (localhost [127.0.0.1])
by smtp18.icpbounce.com (Postfix) with ESMTP id 6D75D16836B
for <craft@------------me.uk>; Mon, 31 May 2010 06:16:27 -0400 (EDT)
Date: Mon, 31 May 2010 06:16:27 -0400
To: craft@-------------------.me.uk
From: "Rob Jackson" <info@craftsuprint.com>
Message-ID: <5416d632c0ebd6988a8055728837e6ed@localhost.localdomain>
X-Priority: 3
X-Mailer: PHPMailer (phpmailer.codeworxtech.com) [version 2.2]
Errors-To: bounces+50418.1042257493.5487524@icpbounce.com
List-Unsubscribe: <http://app.icontact.com/icp/listunsubscribe.php?r=1042257493&l=15322&s=ZISP&m=5487524&c=50418>
X-List-Unsubscribe: <http://app.icontact.com/icp/listunsubscribe.php?r=1042257493&l=15322&s=ZISP&m=5487524&c=50418>
X-Unsubscribe-Web: <http://app.icontact.com/icp/listunsubscribe.php?r=1042257493&l=15322&s=ZISP&m=5487524&c=50418>
X-ICPINFO:
X-Return-Path-Hint: bounces+50418.1042257493.5487524@icpbounce.com
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="b1_5416d632c0ebd6988a8055728837e6ed"
X-pn-pstn: Spam 1
X-PN-Virus-Filtered: by PlusNet MXCore (v5.00)
X-PN-Spam-Filtered: by PlusNet MXCore (v5.00)
Subject: [-SPAM-] Fun Competition, Last day of SIZZLE & Bonus Bingo Numbers
X-Antivirus: avast! (VPS 100530-1, 30/05/2010), Inbound message
X-Antivirus-Status: Clean

this wasnt
Quote
Return-path: <bounces+50418.1042257493.5485233@icpbounce.com>
Envelope-to: craft@--------------------.me.uk
Delivery-date: Mon, 24 May 2010 15:53:31 +0100
Received: from [212.159.7.98] (helo=mx.pcl-ipin02.plus.net)
  by inmx16.plus.net with esmtp (PlusNet MXCore v2.00) id 1OGZ23-0003c7-1I
  for craft@--------------------------me.uk; Mon, 24 May 2010 15:53:31 +0100
Authentication-Results: mx.pcl-ipin02.plus.net; dkim=neutral (message not signed) header.i=none
Received-SPF: None identity=pra; client-ip=216.27.93.109;
  receiver=mx.pcl-ipin02.plus.net;
  envelope-from="bounces+50418.1042257493.5485233@icpbounce.com";
  x-sender="info@craftsuprint.com";
  x-conformance=sidf_compatible
Received-SPF: Pass identity=mailfrom; client-ip=216.27.93.109;
  receiver=mx.pcl-ipin02.plus.net;
  envelope-from="bounces+50418.1042257493.5485233@icpbounce.com";
  x-sender="bounces+50418.1042257493.5485233@icpbounce.com";
  x-conformance=sidf_compatible
Received-SPF: None identity=helo; client-ip=216.27.93.109;
  receiver=mx.pcl-ipin02.plus.net;
  envelope-from="bounces+50418.1042257493.5485233@icpbounce.com";
  x-sender="postmaster@smtp17.icpbounce.com";
  x-conformance=sidf_compatible
X-SBRS: -0.2
X-IronPort-Anti-Spam-Filtered: true
X-IronPort-Anti-Spam-Result: Amh0AKsv+kvYG11tYmdsb2JhbAAPgTANgUiCCm2BEIMvj22DWgsXCQwGEgMfiCuPMJpfgi2KVYUTBA
X-IronPort-AV: E=McAfee;i="5300,2777,5991"; a="347502562"
X-IronPort-AV: E=Sophos;i="4.53,291,1272841200";
  d="scan'208,217";a="347502562"
Received: from smtp17.icpbounce.com ([216.27.93.109])
  by mx.pcl-ipin02.plus.net with ESMTP; 24 May 2010 15:49:51 +0100
Received: from localhost.localdomain (localhost [127.0.0.1])
by smtp17.icpbounce.com (Postfix) with ESMTP id C913C8424EC
for <craft@--------------------.me.uk>; Mon, 24 May 2010 10:49:44 -0400 (EDT)
Date: Mon, 24 May 2010 10:49:44 -0400
To: craft@---------.me.uk
From: "Rob Jackson" <info@craftsuprint.com>
Message-ID: <205a60d9bb5d6883fc0556a17964dbbc@localhost.localdomain>
X-Priority: 3
X-Mailer: PHPMailer (phpmailer.codeworxtech.com) [version 2.2]
Errors-To: bounces+50418.1042257493.5485233@icpbounce.com
List-Unsubscribe: <http://app.icontact.com/icp/listunsubscribe.php?r=1042257493&l=15322&s=ZISP&m=5485233&c=50418>
X-List-Unsubscribe: <http://app.icontact.com/icp/listunsubscribe.php?r=1042257493&l=15322&s=ZISP&m=5485233&c=50418>
X-Unsubscribe-Web: <http://app.icontact.com/icp/listunsubscribe.php?r=1042257493&l=15322&s=ZISP&m=5485233&c=50418>
X-ICPINFO:
X-Return-Path-Hint: bounces+50418.1042257493.5485233@icpbounce.com
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="b1_205a60d9bb5d6883fc0556a17964dbbc"
X-PN-Virus-Filtered: by PlusNet MXCore (v5.00)
X-PN-Spam-Filtered: by PlusNet MXCore (v5.00)
Subject: Silver Seller, 21% Discount Sizzler & Bob's Bonus Ball
X-Antivirus: avast! (VPS 100528-0, 28/05/2010), Inbound message
X-Antivirus-Status: Clean
Community Veteran
Posts: 3,789
Registered: 08-06-2007

Re: Getting ***SPAM*** In Subject on Some Emails Despite Option Being Turned Off

Plusnet SPAM Subject marking:
Quote
Subject: [-SPAM-]

Your subject marking is *** SPAM ***, which would make me lean towards it being marked as spam before it even hits the Plusnet servers.
B.
Community Gaffer
Community Gaffer
Posts: 13,224
Thanks: 966
Fixes: 81
Registered: 04-04-2007

Re: Getting ***SPAM*** In Subject on Some Emails Despite Option Being Turned Off

As Barry has suggested, we don't mark emails as **SPAM**, we mark them as [-SPAM-].

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Capvermell
Grafter
Posts: 417
Registered: 16-12-2007

Re: Getting ***SPAM*** In Subject on Some Emails Despite Option Being Turned Off

Quote from: Bob
As Barry has suggested, we don't mark emails as **SPAM**, we mark them as [-SPAM-].


Yes I realise that now but from the header information can we also identify which mail server may be adding ***SPAM*** along the way to the Subject and surely the mail server shouldn't be doing this if the mail is not directed to one of its own email account holders since as we can see here spam marking policies vary considerably from one email provider to another.
These emails from Ryanair and TomTom etc are being marked as spam purely because they are bulk emailings but this hardly seems justified given that both Ryanair and TomTom honour unsubscribe requests and both of them only start sending emails in the first place to customers who sign up to receive them.
Surely it is highly unethical for a third party mail server that is merely a staging post to be altering the subject to ***SPAM*** in this way?
Superuser
Superuser
Posts: 9,511
Thanks: 861
Fixes: 53
Registered: 06-04-2007

Re: Getting ***SPAM*** In Subject on Some Emails Despite Option Being Turned Off

My guess is that the marking is added by Avast 5.0 on your own computer. This might be through a plug-in activated by your email client. I think it's worth checking if that applies.
David
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Getting ***SPAM*** In Subject on Some Emails Despite Option Being Turned Off

I have had this in the past and the mail has been nowhere near avast
Capvermell
Grafter
Posts: 417
Registered: 16-12-2007

Re: Getting ***SPAM*** In Subject on Some Emails Despite Option Being Turned Off

Quote from: spraxyt
My guess is that the marking is added by Avast 5.0 on your own computer. This might be through a plug-in activated by your email client. I think it's worth checking if that applies.

I am using Avast 5.0 but its default settings for dealing with suspect email are only to add the phrases ***VIRUS*** and ***SUSPICIOUS*** to the subject of an email that is thought to contain a Virus or that is considered to be Suspicious.  There is no setting for Spam emails with the phrase ***SPAM*** and I have never yet had ***VIRUS*** or *** SUSPICIOUS*** added to the subject of an email in the three or four months since I moved from using Avast 4 and Avast 5 (presumably because Ironport has intercepted them all before they reached my Inbox).
Having said that Avast 5 has a fault where it keeps deactivating itself that I cannot find a solution for and that Avast 4 never had and they have also withdrawn the Free version of their program so I am considering taking my custom elsewhere in due course.
Community Veteran
Posts: 1,136
Thanks: 2
Registered: 30-07-2007

Re: Getting ***SPAM*** In Subject on Some Emails Despite Option Being Turned Off

Looking at pierre's headers one thing jumps out, on the *** SPAM *** message it has a header of
Quote
X-pn-pstn: Spam 1
, on the non-*** spam  *** message, it is missing.
My guess would be that whatever is adding that header, is altering the subject, perhaps a long forgotten anti-spam server somewhere that's not been switched off?
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