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Getting 2 copies of emails in Outlook 2002

argee
Newbie
Posts: 2
Registered: 24-08-2010

Getting 2 copies of emails in Outlook 2002

I am getting 2 copies of each email into my inbox in Outlook when downloading from Plusnet.  Other email providers correctly download 1 copy of each.
Is there a setting I have missed or set wrong.
Thanks
Ray
4 REPLIES
MrT
Grafter
Posts: 379
Registered: 30-06-2010

Re: Getting 2 copies of emails in Outlook 2002

Check who the email is addressed to.  Probably you and postmaster@username.plus.com. You can delete the postmaster maibox in Member Centre > Email Settings > Manage My Mail to solve the duplication.
Denzil
Grafter
Posts: 1,733
Registered: 31-07-2007

Re: Getting 2 copies of emails in Outlook 2002

Does this apply to all emails or just those coming from PN? If it is all emails then check if Outlook is set to 'leave copy on server'. Have a look in (I think) Tools - Accounts, then edit the appropriate account, and have a rummage around there.
Community Gaffer
Community Gaffer
Posts: 13,167
Thanks: 941
Fixes: 78
Registered: 04-04-2007

Re: Getting 2 copies of emails in Outlook 2002

Check the headers of the messages. Do they have the same message ID? Do you see two copies of the messages in Webmail before you download them?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

argee
Newbie
Posts: 2
Registered: 24-08-2010

Re: Getting 2 copies of emails in Outlook 2002

Thanks,
I'll check out your suggestions