From address doesn't meet the authentication requirements defined for the sender

[#1]

@Tim-J It is not 'PN's attitude', it is a BTCG decision.

[#2]

ITYM Plusnet's attitude is set by BT

[#3]

Plusnet is now merely a BTCG 'brand' - nothing else.

[#4]

I'm not really sure what your point is here.

I have never agreed to a new contract and even if I had it would be irrelevant.

23 years ago I was using email as were just about every business and private individual so again I really don't understand what your point is. It was most certainly was a central plank of communication - or did you think email was just a gimmick in 2002.

My point is very clear - I have been paying PN for the complete service including email and as far as I am aware nothing has changed - or at least nothing saying email is no longer part of my package has been communicated to me at all.

I am only aware of the Greenby migration through this forum - I have had no official communication.

[#5]

@PhilipHeyes re #637

If you are keeping a record of the blocked servers, I've received a rejection from talktalk of an email routed via avasout-peh-002 (212.159.14.18). I tried again half an hour later in the hope of a different server being used but no luck.

Pathetic doesn't begin to describe it!

[#6]

I've got a little list . . .

SMTP servers that have been unable to send an email to a single destination of an ISP :

avasout-peh-002 [212.159.14.18] blocked by Talk Talk
avasout-peh-003 [212.159.14.19] blocked by Talk Talk
avasout-ptp-003 [84.93.230.244]  blocked by Talk Talk and
avasout-ptp-003 [84.93.230.244]  also blocked by Tiscali

avasout-peh-001 [212.159.14.17] blocked by Microsoft
avasout-peh-004 [212.159.14.20] blocked by Microsoft
avasout-ptp-003 [84.93.230.244] blocked by Microsoft

avasout-peh-002 [212.159.14.18] rejected by iCloud


SMTP servers that have been unable to send an email
to one or more Microsoft destinations where the email has multiple recipients :

avasout-ptp-004 [84.93.230.250]    Dkim= Fail
avasout-peh-004 [212.159.14.20]    Dkim= Fail
avasout-ptp-002 [84.93.230.235] Dkim= Fail
avasout-peh-001 [212.159.14.17]    Dkim= Fail
avasout-ptp-003 [84.93.230.244]    Dkim= Fail
avasout-peh-002 [212.159.14.18]    Dkim= Fail
avasout-peh-003 [212.159.14.19]    Dkim= Fail


One off delivery failure to Microsoft as part of a multi destination email:

avasout-ptp-002 [84.93.230.235] Diagnostic-Code: smtp; 500 5.3.3 Unrecognized command 'Length: 6'

[#7]

He's got 'em on the list — he's got 'em on the list;

And they'll none of 'em be missed — they'll none of 'em be missed

[#8]

“And all the Plusnet servers on a Microsoft block list
The poor downtrodden user who can only shake a fist
While the wretched PR people need a slap upon the wrist
It’s an absolute disaster and I really do insist
They never would be missed”

Don’t get me started!

[#9]

A few really useful replies recently <cough>

[#10]

Just to add to the continuing problems...

I have just sent an e-mail to 10 recipients, one was to an iCloud account and the other to a Hotmail account. Both of these bounced back. This is so inconvenient when contacting a business group of people.

What's the latest official Plusnet position in terms of engagement with Microsoft and Apple please?

[#11]

This afternoon in a 8 destination business email, 7 were delivered and iCloud are rejecting a new SMTP IP  :

avasout-ptp-002 [84.93.230.235] rejected by iCloud

[#12]

I should of said above that the iCloud bounce back stated:

Diagnostic-Code: smtp; 554 5.7.1 [BS01] Message rejected due to local policy. Please visit https://support.apple.com/en-us/HT204137

[#13]

On the first line of my iCloud rejection messages it lists the sending Plusnet SMTP server that is being rejected,
it reads as follows in our last email ...

Reporting-MTA: dns; avasout-ptp-002 [84.93.230.235]


In your case, do you see which server is being rejected by iCloud ?

[#14]

Nothing like that in either bounce e-mail attachments.

[#15]

@PhilipHeyes as this is a public forum, I strongly advise you to remove the items in your message associated with your client device and e-mail address.