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From address doesn't meet the authentication requirements defined for the sender

jab1
The Full Monty
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Registered: ‎24-02-2012

Re: From address doesn't meet the authentication requirements defined for the sender


@PhilipHeyes wrote:


Enjoy the weekend.


I shall. 

John
solodchin
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Re: From address doesn't meet the authentication requirements defined for the sender

Try 51 years. So there 😜

IBM, AMDAHL, Fujitsu Services, White Wings Computer Services. Been there, done it.

jab1
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Re: From address doesn't meet the authentication requirements defined for the sender

@solodchin  I had about 30 years of actual 'hands on' experience whilst working where I spent the majority of my working life, and although i got no 'qualifications' out of it, I learned a hell of a lot - from a 'user' perspective. I was heavily involved in the specifying/design/testing and  ongoing development of three different intranets. 

John
Champnet
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Re: From address doesn't meet the authentication requirements defined for the sender

Maybe there should be board on the forum where we Oldies can reminisce so the younger generation understand  what we went through to get to where we are today. In my case 100 hour plus weeks were common...........

Tim-J
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Re: From address doesn't meet the authentication requirements defined for the sender

We lived in a shoebox in't middle o't road...

solodchin
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Re: From address doesn't meet the authentication requirements defined for the sender

@Tim-J 

 

You were luckay! We dreamed of having a shoebox.

Baldrick1
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Re: From address doesn't meet the authentication requirements defined for the sender


@Champnet wrote:

Maybe there should be board on the forum where we Oldies can reminisce so the younger generation understand  what we went through to get to where we are today. In my case 100 hour plus weeks were common...........


It's called General Chat: https://community.plus.net/t5/General-Chat/bd-p/GeneralChat. Can we please get this long enough as it is thread back on topic.

Moderator and Customer
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If it fixed it,  help others - select 'This Fixed My Problem'

PhilipHeyes
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Registered: ‎10-11-2021

Re: From address doesn't meet the authentication requirements defined for the sender

Can have a progress update or even just a status of what works / what does not on the various mail delivery issues ?

Even info on can an alternative SMTP server ( or an email relay service ) be used as a workaround,
how would we sort out the SPF issues etc for sending as *.plus.com   ?

ebforum
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Registered: ‎05-01-2022

Re: From address doesn't meet the authentication requirements defined for the sender

@PhilipHeyes, I couldn't agree more. The lack of progress updates is completely unacceptable for the impact this problem is causing.

Silver-Codger
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Re: From address doesn't meet the authentication requirements defined for the sender

@James_B   I agree with the 2 previous posts from @PhilipHeyes  and @ebforum .

This thread has been going for over 11 weeks.  Surely after all this time you must have some useful information to share with your long suffering customers.

I assume you must have elicited some info from MS which might indicate the likely direction of a cure or even a more precise indication as to what the problem is?  Your last 'holding' progress update was nearly 4 weeks ago and quite frankly didn't shed much light on the situation.

I'm beginning to wonder whether Plusnet really wants to provide a functional email service - Oh, just a minute.....

solodchin
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Re: From address doesn't meet the authentication requirements defined for the sender

Moderator's note:
Unjustified criticism of a Superuser working hard in the background to both help resolve the issue and improve communication removed.

 

If I was the average email user who found out that a proportion of their messages would not be delivered I would be quite angry especially as this issue, in one form or another, has been going on for nearly 2 months. Hence my previous comment that I predict an exodus from PN.

Whoever is to blame this needs to be sorted. @James_B kindly created a new post for the secondary issue but that has not been updated in 4 weeks. One might ask if PN are waiting for the move to Greenby?

teamdb
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Re: From address doesn't meet the authentication requirements defined for the sender

Plenty of other email providers out there, I've no intention of leaving plusnet at this time, but have moved my domain based email (it was forwarding to pn) to mythic beasts which is working very nicely for me at the moment. won't be using the plusnet outgoing mail any more as I just cannot trust it to work anymore.

Agreed, given the severity of the issue (regardless of it being MS's fault) why spend loads of resources to reconfigure everything, when it'll have to be done all over again post migration.

PhilipHeyes
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Re: From address doesn't meet the authentication requirements defined for the sender

The plus.com part is the bit that is considered the spam sender, that we know is to be sustained.

I fear this is a 1:1 migration to Greenby and once there that will be your lot with all the current issues.

jab1
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Re: From address doesn't meet the authentication requirements defined for the sender

No, the fact that .plus.com addresses have a sub-domain, which MS ignore, therefore treating all users as one, is the cause of their assumption (possibly, who knows?) that all .plus.com users are one big 'bulk-sender' is assumed to be the issue, although when you think about it, that doesn't make a lot of sense, otherwise any providers service should fail.

I may be barking up the wrong tree here, so I shall leave further comment to @Townman  - who has a much deeper understanding. 

John
Townman
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Re: From address doesn't meet the authentication requirements defined for the sender

@jab1 

The root of the issue is indeed the alignment of what is deemed to be a bulk sender.  In the various reference documentation on mitigating the propagation of spam, there are very firm recommendations to segment email into sub domains, so that email reputation of one sub domain does not damage the reputation of either the root domain or other sub domains.

Then there is orthogonal documentation from Microsoft which states that all sub domains of a root domain will for bulk sender aggregation be treated as a single bulk sender.  Thereby there is an incomprehensible contradiction.

Similarly, if I understand the details of the empirical experiences reported around here, emails sent to individual Microsoft addressees arrive as expected - no verification issues.  However if the same email is sent to the same addressees as a group, some Microsoft environments start raising DKIM failures, reported as lookup failures, not DKIM mismatches.

That is consistent with the widely reported Microsoft DNS performance issues and differing SCL metrics for the same email in different target environments.  SCL is the Spam Confidence Level.

Why differing Microsoft regimes should treat the same email / addresses differently in the various circumstances is something which only Microsoft can explain.  The in-flight dialogues should result in Microsoft explaining their presently incomprehensible variable behaviour.

...if only Microsoft were as proscriptive in stopping their services being the source of spam!

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.