From address doesn't meet the authentication requirements defined for the sender
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: From address doesn't meet the authentication r...
Re: From address doesn't meet the authentication requirements defined for the sender
2 weeks ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: From address doesn't meet the authentication requirements defined for the sender
2 weeks ago - last edited 2 weeks ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@jab1 I'm not sure its a deliberate spanner, its just that the 'left hand' who decided to mandate DKIM, possibly didn't ask the 'right hand' if their implementation of DKIM checking was 'rock solid'!. Seems a tad remiss...
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: From address doesn't meet the authentication requirements defined for the sender
2 weeks ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@MisterW Fair enough - and that would come as no surprise.
Re: From address doesn't meet the authentication requirements defined for the sender
2 weeks ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: From address doesn't meet the authentication requirements defined for the sender
2 weeks ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@stuck wrote:
I too can report that if I send a message to both an @live and an @outlook address, both messages bounce immediately. In both cases, the details say:
Spf= Pass , Dkim= Fail , DMARC= PassMeanwhile, sending to just one recipient (@live) still works.
Is there any possibility of you obtaining the X-MS-Exchange-Organization-SCL header from each of the @live and @outlook recipients. Everything going to my Outlook box is being flagged 6. This article suggests that Microsoft is applying different rules in different domains such that the same email might be classed 1 or 6!!! https://answers.microsoft.com/en-us/msoffice/forum/all/exchangeonline-scl1-vs-outlookcom-scl6/33b1d1...
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: From address doesn't meet the authentication requirements defined for the sender
2 weeks ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Townman wrote:
Is there any possibility of you obtaining the X-MS-Exchange-Organization-SCL header from each of the @live and @outlook recipients.
That's a bit technical for me, can you say that again but in 'for Dummies' speak? Where would I look to find that header?
Re: From address doesn't meet the authentication requirements defined for the sender
2 weeks ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Might be a tad difficult then.
It is in the recipient's email headers. In my examples, it is the 4th from last X-header.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: From address doesn't meet the authentication requirements defined for the sender
2 weeks ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Townman wrote:
It is in the recipient's email headers. In my examples, it is the 4th from last X-header.
OK, thanks. I can ask the recipients to look but they are not local to me and both work full time. While they don't mind getting 'test ignore' messages from me they will be less inclined to dig into the headers. Even so I will ask but any response is likely to take a few days.
Re: From address doesn't meet the authentication requirements defined for the sender
a week ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: From address doesn't meet the authentication requirements defined for the sender
a week ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Check the junk folder.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: From address doesn't meet the authentication requirements defined for the sender
a week ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
DKIM was always configured and still is.
Sure, but something is going wrong with it which previously wasn't.
AIUI, the purpose of DKIM is to confirm that the email did indeed come from PN, and hasn't been changed before it got to Microsoft. Something is changing somewhere.
Re: From address doesn't meet the authentication requirements defined for the sender
a week ago - last edited a week ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The critical question here is what and where is "it / something"?
One should NOT presume that Microsoft are right here and the rest of the world is wrong. Following extensive reading on email delivery issues to Microsoft email regimes (reports over several years) there is clear evidence that all is not right with their email platforms, if at the very least they do not apply consistent assessment standards / methods across their email services .... similar to how mail and Googlemail are quite different (and they are the same mailbox).
There are examples of the same email sent to @outlook and @live each being assessed with a different SCL metric: one ! (not spam) the other 6 ('definitely' spam).
I would thus conclude that if in the absence of other detail (such as a DNS timeout on a DKIM query) that the same email sent separately to the two addresses passes DKIM but when set as co-addressees fails DKIM then the issue must be with the receiving email services. The sending service in each scenario provides the same credentials, the only thing with could possibly be different is how the receiver is processing the DKIM alignment.
Try this resource - Learn and Test DMARC
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: From address doesn't meet the authentication requirements defined for the sender
a week ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hopefully the issue of sending emails to Microsoft email will be resolved before the migration to Greenby begins.
I hate to think the current work to understand and resolve the problem was lost or was worse was abandoned for accounts like ours that may migrate early in the cut over plan.
Re: From address doesn't meet the authentication requirements defined for the sender
a week ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@PhilipHeyes Greenby? What is that?
Re: From address doesn't meet the authentication requirements defined for the sender
a week ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@solodchin https://www.plus.net/help/email-account-changes/
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: From address doesn't meet the authentication r...