Freenetname account - HOW TO CHANGE PASSWORD
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- Freenetname account - HOW TO CHANGE PASSWORD
Freenetname account - HOW TO CHANGE PASSWORD
25-01-2019 10:12 PM
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Hello community, I have an old Freenetname webmail account which became a madasafish account and then recently became hosted by plusnet. I've reason to fear that my account has been hacked and would like to change the password. I've logged into the plusnet webmail interface using my freenetname details but cannot find the option to change the password anywhere. I've clicked on every link I can see to check whether it has an option to change the password but cannot find it. I've tried both the "basic webmail" and "advanced" interface and no luck. Please could someone advise me? Thank you in advance!
Re: Freenetname account - HOW TO CHANGE PASSWORD
26-01-2019 7:42 AM
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Hi there,
You should be able to change your password here: https://secure.madasafish.com/forgotpassword/
Any problems with that please just let us know.
Re: Freenetname account - HOW TO CHANGE PASSWORD
01-04-2019 6:52 PM
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I have the same problem as the original poster, and the madasafish recovery email link above does not seem to work? It just says incorrect email...
Please help
Re: Freenetname account - HOW TO CHANGE PASSWORD
01-04-2019 6:59 PM
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Hi there.
I'm sorry to see you're unable to reset your password online.
When you go to the forgot password tool Here are you using the e-mail address we have on file?
If you are it's probably worth us resetting it over the phone as the next step. Happy to call you back tonight if you can PM me the best contact number?
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- Freenetname account - HOW TO CHANGE PASSWORD