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Freenetname Outgoing Email

FIXED
stevehun
Newbie
Posts: 3
Thanks: 1
Registered: ‎04-03-2018

Freenetname Outgoing Email

My outgoing email is working very well but some time ago the outgoing email stopped working. When I send an email it remains in the outbox.  I immediately get a pop up box asking me to "enter user name and password for the following server"

 

Server : smtpmail.freenetname.co.uk

My User name

Password

I try to test the settings and get the error:

"Send test email message: Your email server rejected your login. Verify your user name and password for this account in Account Settings."

My outgoing server settings are

Ticked outgoing Server SMTP requires authentication

Radio button - Use same settings as incoming

POP 3 port is 110

unticked encypted

Outgoing server port 587

Use encrypted connections  - AUTO

 

 

 

 

 

 

7 REPLIES
RPMozley
Aspiring Pro
Posts: 1,119
Thanks: 30
Fixes: 5
Registered: ‎04-11-2011

Re: Freenetname Outgoing Email

Is there an option to set that last one to OFF rather than AUTO?
That's RPM to you!!
stevehun
Newbie
Posts: 3
Thanks: 1
Registered: ‎04-03-2018

Re: Freenetname Outgoing Email

I have tried it with OFF instead of AUTO.  No change.  I have also turned off antivirus and firewall (on the PC)

 

I have a DrayTek Vigor 2860 router but the firewall on that has been turned off as well to test.  No change

Superuser
Superuser
Posts: 9,926
Thanks: 1,265
Fixes: 71
Registered: ‎06-04-2007

Re: Freenetname Outgoing Email

Fix

Since inbound email is OK the problem shouldn't be incorrect username/password related. Hence it looks like the stored SMTP username/password values have been corrupted. If you can find these in the email cliemt's password store I suggest deleting that line, then try sending to reset the values.

Otherwise deleting and re-entering the account might be necessary. However since you are using POP3 for incoming mail you would need to save any emails you need to keep.

Which email client are you using?

David
Superuser
Superuser
Posts: 13,047
Thanks: 4,337
Fixes: 26
Registered: ‎22-08-2007

Re: Freenetname Outgoing Email

Plusnet Help Team
Plusnet Help Team
Posts: 10,104
Thanks: 3,195
Fixes: 508
Registered: ‎21-04-2017

Re: Freenetname Outgoing Email

Sorry to hear you're having problems with sending mail.

If you can PM me your Freenetname e-mail address I'll be happy to look into this.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
stevehun
Newbie
Posts: 3
Thanks: 1
Registered: ‎04-03-2018

Re: Freenetname Outgoing Email

Many thanks.  Just set up a new account in Outlook and it worked.

Plusnet Help Team
Plusnet Help Team
Posts: 10,104
Thanks: 3,195
Fixes: 508
Registered: ‎21-04-2017

Re: Freenetname Outgoing Email

I'm glad to hear that! I didn't actually do anything to your account last night as I wasn't in the office.

But I'm happy to hear you've got it working again.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team