Freenetname Outgoing Email not working
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- Freenetname Outgoing Email not working
Freenetname Outgoing Email not working
03-01-2019 7:42 PM
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Hi,
From this morning 3 Jan 2019 our MS Outlook 2013 client has been prompting for a password on the Outgoing - smtpmail.freenetname.co.uk server. Incoming email is fine so my password works fine. I've tried setting up a new account in outlook but just get the same issue. Any ideas?
Thanks
Graham
Re: Freenetname Outgoing Email not working
03-01-2019 9:08 PM
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Hi @mrgdaniels,
Please accept my apologies for the issue with your outgoing mail.
I have checked your IP address and it appears to have a poor reputation. Click here to submit a remediation request for your IP address through Cloudmark (our email security vendor.)
Let us know how you get on.
Thank you.
Re: Freenetname Outgoing Email not working
04-01-2019 7:30 AM
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Hi,
CloudMark reported that the DNS pointer record for this IP is dynamic. Cloudmark will not remediate dynamic IP addresses.
I am a residential customer using Sky Broadband. I can send email using my other accounts but not my main freenetname account. Any further ideas?
I did try via a personal hotspot and can send emails via freenetname so you are on the right track but not sure how we fix this?
Regards
Graham
Re: Freenetname Outgoing Email not working
04-01-2019 11:22 AM
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