Freenetname Outgoing Email not working

[#1]

Hi,

From this morning 3 Jan 2019 our MS Outlook 2013 client has been prompting for a password on the Outgoing - smtpmail.freenetname.co.uk server. Incoming email is fine so my password works fine. I've tried setting up a new account in outlook but just get the same issue. Any ideas?

Thanks

Graham

[#2]

Hi @mrgdaniels,

Please accept my apologies for the issue with your outgoing mail.

I have checked your IP address and it appears to have a poor reputation. Click here to submit a remediation request for your IP address through Cloudmark (our email security vendor.)

Let us know how you get on.

Thank you.

[#3]

Hi,

CloudMark reported that the DNS pointer record for this IP is dynamic. Cloudmark will not remediate dynamic IP addresses.

I am a residential customer using Sky Broadband. I can send email using my other accounts but not my main freenetname account. Any further ideas? 

I did try via a personal hotspot and can send emails via freenetname so you are on the right track but not sure how we fix this? 

Regards

Graham

[#4]

I believe the only way to resolve this would be for Sky to give you a new IP address.

You may need to reboot the router a couple of times to do this