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Forgotten password on webmail

wynjames
Newbie
Posts: 2
Registered: 05-02-2011

Forgotten password on webmail

I don't normally use my plusnet email account - so I've forgotten my password. When I try to login via WebMail or Thunderbird I obviously struggle. I find it very poor that there isn't a password reset, or prompt available. I cannot see any indication whatsoever within my account area as to where I can retrieve or reset my password. The Help Assistant is completely unhelpful as well - as if I'm the first person ever to forget their password ....
2 REPLIES
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: Forgotten password on webmail

If this is your default or main email account, the password is the same as your portal login. If you change the password on your portal login, it will change the password on your default email account.
For other mailboxes (e.g. username+mailboxname) you have a password reset under manage my mail.
wynjames
Newbie
Posts: 2
Registered: 05-02-2011

Re: Forgotten password on webmail

Thanks