Folder errors for plus.com on emClient

daddybear · ‎28-08-2018

I have recently added my Plusnet e-mail account to emClient together with outlook.com account.

Both accounts are generally working well and both send and receive mail satisfactorily.

A problem does exist, however, with the Plusnet mail account. Every time I open emClient it connects OK with Plusnet but gives the warnings as shown in the attached screenshots.

I can close the error screen with either hide or ignore and then proceed normally - but this approach is getting a bit tedious to keep doing it every time.

Please can anybody help me out with how to correct this problem?

Thanks and regards,

Roy.

MJN · ‎26-08-2010

It looks like Plusnet use a mailbox root name of 'INBOX':

. list "" "*"
* LIST (\HasNoChildren) "." "INBOX.Trash"
* LIST (\HasNoChildren) "." "INBOX.Spam"
* LIST (\HasNoChildren) "." "INBOX.Sent"
* LIST (\HasNoChildren) "." "INBOX.Drafts"
* LIST (\Unmarked \HasChildren) "." "INBOX"
. OK LIST completed

If there's a setting in emClient to indicate that INBOX is the root then I expect it could proceed as it wants to.

Townman · ‎22-08-2007

@MJN That is a possibility, though as @daddybear was advised on their other thread, there are reports of emClient having problems when trying to delete folders which contain mail items. The attempt to create .../trash/junk does suggest that the user is attempting to delete the /junk folder.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

MJN · ‎26-08-2010

Yeah could well be. It's not a client I've got any experience of.

daddybear · ‎28-08-2018

Hello MJN and Townman

Many thanks for your replies - the problem is now fixed :-

A poster on the emClient forum told me to look for an extra Trash folder on the emC main window and then either empty it or delete it - or both.

I expanded a 'more' arrow in the folder pane and discovered a Trash folder next to an exclamation mark in a red triangle. It was empty so I deleted it as advised and the problem was solved immediately.

I have no idea where the folder came from - maybe during the setting up process of Plusnet with emC (?) as I didn't knowingly create it. Anyway no matter, all OK now.

Regards,

Roy