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Flaky non-WebMail email

Eserim
Rising Star
Posts: 381
Thanks: 17
Registered: ‎01-08-2007

Flaky non-WebMail email

Hi
For the last few days, and especially right now I have flaky email connecting via anything but webmail.  Thunderbird has only just started working after 12 hours without getting aything and my phone is still not picking up (using IMAP of course - does anyone still use POP in these days of multi client emails?)
Last night the last emails I got were PN ones saying I had deleting a redirect (which I had just done) then nothing until just now.  Anyone else have issues like this?
Eserim
5 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,679
Thanks: 664
Fixes: 166
Registered: ‎05-04-2007

Re: Flaky non-WebMail email

Our Webmail system is also based on IMAP so should display the same as your local client. Have you checked that any anti-virus or firewalls you may have installed haven't kicked in.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Eserim
Rising Star
Posts: 381
Thanks: 17
Registered: ‎01-08-2007

Re: Flaky non-WebMail email

Nothing changed on either PC or phone - in fact the phone ain't got virus or firewall and is getting my work exchange emails just fine - phone still hasn't picked u anything since yesterday.
Eserim
Rising Star
Posts: 381
Thanks: 17
Registered: ‎01-08-2007

Re: Flaky non-WebMail email

Phone still refusing connection - tried two clients K9 and Enhanced Email - simply time outs when connecting.  Sad
Eserim
Rising Star
Posts: 381
Thanks: 17
Registered: ‎01-08-2007

Re: Flaky non-WebMail email

Desktop not connecting again, cal raised 60648900 Nothing in Windows Event log or Thunderbird error log.
Community Gaffer
Community Gaffer
Posts: 17,679
Thanks: 664
Fixes: 166
Registered: ‎05-04-2007

Re: Flaky non-WebMail email

As mentioned previously, webmail uses IMAP so as that's working then it's really unlikely to be on our side that the problem exists, add that to the fact we're not receiving multiple complaints about the email platform being down leads me to believe it's not on our side.
When you have these issues can you open up a command prompt and try typing in
telnet imap.plus.net 143
press enter and see whether you get a response.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff