Showing results for 
Search instead for 
Did you mean: 

FEATURE REQUEST - "email forwarding" option for leaving customers

Community Veteran
Posts: 5,809
Thanks: 438
Fixes: 13
Registered: ‎11-08-2007

FEATURE REQUEST - "email forwarding" option for leaving customers

Customers who have been using the Plusnet email service, currently have two options when they leave -

   1)  Lose their email account, and have to update all their contacts with their new email address.

   2)  Downgrading their broadband service to a EMAIL ONLY account, and pay to continue using existing email.


My feature request is that Plusnet add another option, which is to forward all incoming emails to an external email address - specified by the customer on leaving.


This would cost almost nothing to implement, as Plusnet wouldn't have to maintain additional email storage for ex-customers, and would allow the possibility of returning customers to resume their previous account name  (which apparently is not possible after downgrading to an EMAIL ONLY account).

Plusnet FTTC 80/20 IPv4/30, Hurricane Electric 6in4 IPv6/48, Pulse8 landline & calls, SamKnows 600N
Vigor 130 modem, pfSense 2.6.0 router, DrayTek WAPs, Devolo dLAN 500, Gigaset N300A-IP VoIP DECT