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Error with webmail:

cuke2u
Grafter
Posts: 88
Registered: ‎15-11-2007

Error with webmail:

Hi, I get this when I log on:
DATABASE ERROR: CONNECTION FAILED!

Unable to connect to the database!
Please contact your server-administrator.
Cheers,
Chris
4 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,541
Thanks: 1,241
Fixes: 100
Registered: ‎04-04-2007

Re: Error with webmail:

The guys on the helpdesk are seeing a few of these too. I'll get one of our engineers to take a look ...

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

newagetraveller
Aspiring Pro
Posts: 453
Thanks: 58
Registered: ‎03-08-2012

Re: Error with webmail:

Me too. My daughter is not seeing this message but when entering her username and password is advised of an error that they are not recognised!
Community Gaffer
Community Gaffer
Posts: 13,541
Thanks: 1,241
Fixes: 100
Registered: ‎04-04-2007

Re: Error with webmail:

Linky.
Although it should be fixed now. It was a DNS problem related to this morning's maintenance.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

cuke2u
Grafter
Posts: 88
Registered: ‎15-11-2007

Re: Error with webmail:

Hi, just logged in ok, thanks for fixing it..
Chris