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Error on support page

pjcs
Hooked
Posts: 6
Thanks: 3
Registered: 01-08-2007

Error on support page

On this page: https://www.plus.net/help/email-guides/how-to-set-up-plusnet-email/ if you click on 'What other settings do I need' it says that for the SMTP and POP3 server names for Force9 accounts .plus.net should be replaced by .force9.co.uk.  However the Force9 servers are not mail.force9.co.uk and relay.force9.co.uk: they are mail.force9.net and relay.force9.net:

peter@gifford:~$ telnet relay.force9.net 25
Trying 212.159.8.104...
Connected to relay.force9.net.
Escape character is '^]'.
220 avasout08 smtp relay.force9.net
quit
221 avasout08 smtp closing connection
Connection closed by foreign host.


peter@gifford:~$ telnet relay.force9.co.uk 25
telnet: could not resolve relay.force9.co.uk/25: Name or service not known
peter@gifford:~$

If anyone from Plusnet reads this could they please get the instructions corrected?  Thanks.

3 REPLIES
Community Gaffer
Community Gaffer
Posts: 3,315
Thanks: 2,048
Fixes: 74
Registered: 22-02-2016

Re: Error on support page

Hi @pjcs,

Thanks for the feedback on this particular article on our Help and Support pages. We have notified the relevant team to look into this and suggest amendments to the copy.

Were you still having issues with your email using our guide? Hopefully a member of the community with knowledge of this can provide a solution.

Many thanks,

Jack

Frontend Web Developer | www.plus.net

If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.

pjcs
Hooked
Posts: 6
Thanks: 3
Registered: 01-08-2007

Re: Error on support page

Thanks for your quick response Jack.  I don't need any further help - I found the correct data from another computer.

 

Peter

Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Re: Error on support page

The place to find the correct settings is in the member centre, connection settings, connection details.

icon_browsersettings

jelv (a.k.a Spoon Whittler)
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