Error message only when receiving an email directly from Plusnet
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Error message only when receiving an email directly from Plusnet
15-09-2017 8:16 AM
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Using POSTBOX as my email client whenever I get an email directly from Plusnet I get this error message.
'An error occurred during a connection to comm.plus.net:443.
Cannot communicate securely with peer: no common encryption
algorithm(s).
(Error code: ssl_error_nocypher_overlap)'
I never see this message from any other email sender. Anyone any ideas? Thanks.
Re: Error message only when receiving an email directly from Plusnet
15-09-2017 8:28 AM
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Plusnet don't support SSL for collecting mail. You need to disable encryption on the PlsuNet settings in your email client, this might help https://www.plus.net/help/email-guides/how-to-set-up-plusnet-email/
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Error message only when receiving an email directly from Plusnet
15-09-2017 8:38 AM
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Re: Error message only when receiving an email directly from Plusnet
15-09-2017 8:46 AM
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Ah! is that really
comm.plus.net:443
actually that looks like it's the outgoing SMTP settings. They're also trying to use ssl ( port 443 ).
They need to be relay.plus.net and port 587 , with ssl disabled.
Hope that helps
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Re: Error message only when receiving an email directly from Plusnet
15-09-2017 8:53 AM
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Thanks again, but those are already my outgoing mail settings.
Re: Error message only when receiving an email directly from Plusnet
15-09-2017 9:05 AM
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Re: Error message only when receiving an email directly from Plusnet
15-09-2017 9:20 AM - edited 15-09-2017 9:21 AM
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Thanks again, but those are already my outgoing mail settings.
then where is the
'An error occurred during a connection to comm.plus.net:443.
coming from ?.
Something seems to think it's connecting to comm.plus.net:443. The comm.plus.net sounds like an automatic mail account setup trying to guess an outgoing server name from the incoming account details
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Re: Error message only when receiving an email directly from Plusnet
16-09-2017 12:00 AM
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Port 443 is used for HTTPS connections to a web server, not email. The incoming mail server for Plusnet should be imap.plus.net port 143 with SSL.TLS off.
Re: Error message only when receiving an email directly from Plusnet
16-09-2017 12:00 PM
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Thanks David. In fact my incoming mail is POP not IMAP for various reasons. I still find it strange that only emails coming directly from Plusnet themselves produces this error message.
Re: Error message only when receiving an email directly from Plusnet
16-09-2017 12:11 PM
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I too have problems with PN marketing email through my Thunderbird POP connection - click to open them and I get a security-type warning (can't remember exactly what it is), but it totally locks up Thunderbird - I have to kill it via task-manager.
Reading the mail in web-mail is perfectly OK, so I'm guessing it is something at the BT end, as these marketing mails come through a BT, not PN, system.
I'll try and get a screenshot next time it happens.
Re: Error message only when receiving an email directly from Plusnet
16-09-2017 4:33 PM
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@audio21 wrote:
In fact my incoming mail is POP not IMAP for various reasons.
In that case the incoming email server should be mail.plus.net on port 110. SSL/TLS should be off.
Re: Error message only when receiving an email directly from Plusnet
16-09-2017 4:36 PM
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Which indeed it is.
Re: Error message only when receiving an email directly from Plusnet
16-09-2017 9:10 PM
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Sorry, my impression was that the error occurred during transmission rather than with the content of the message after receipt.
It is a bit odd including an HTTPS tracking pixel in an HTTP page.
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