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Error message on phone: "pop3/imap access is not enabled for this account"

bj1
Newbie
Posts: 2
Thanks: 1
Registered: ‎13-04-2017

Error message on phone: "pop3/imap access is not enabled for this account"

Trying to add a plusnet e-mail to my phone, but get the above error message.

Any thoughts on how to enable pop3/imap? - can't see any useful setting within my plusnet webmail account.

Many thanks

1 REPLY
bj1
Newbie
Posts: 2
Thanks: 1
Registered: ‎13-04-2017

Re: Error message on phone: "pop3/imap access is not enabled for this account"

Found the answer myself via PN chat - it wasn't the imap/pop3 authentication which was the problem, it was failing to type in the full username ([username]+[e-mail]) - gets me every time.