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Emails won't send

Plusnet Help Team
Plusnet Help Team
Posts: 14,386
Thanks: 4,487
Fixes: 733
Registered: ‎21-04-2017

Re: Emails won't send

@PeterSoul are you able to send mail to 1 recipient as opposed to around 70 in one go?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 14,386
Thanks: 4,487
Fixes: 733
Registered: ‎21-04-2017

Re: Emails won't send

Glad to hear that @cjags :thumbsup:

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
PeterSoul
Grafter
Posts: 33
Thanks: 2
Registered: ‎03-12-2014

Re: Emails won't send

Apparently yes (sending to myself).  AND I can send the multi-addressee message from webmail.  But still not yet from my PC.  (I have warned them that by the end of this, they will have heard from me several times probably!)

PeterSoul
Grafter
Posts: 33
Thanks: 2
Registered: ‎03-12-2014

Re: Emails won't send

Curiously, the message-error log lists just the first nine addressees, and then

<- 450 too long without DATA command (closing session)
-> RSET
   An error occurred. - Connection Closed Gracefully.

JimF
Grafter
Posts: 72
Thanks: 5
Registered: ‎17-09-2007

Re: Emails won't send

I think it would be helpful and potentially mutually beneficial if Plusnet would share what caused these problems and how it was corrected, when this is eventually fully resolved.

Ethel
Newbie
Posts: 2
Registered: ‎11-06-2018

Re: Emails won't send

We too have lost ability to send email from our plusnet account. We get "mail server sent an incorrect greeting. Cannot connect to SMTP server 212.159.9.107 (212.159.9107:587) connect error 10060". We DO seem to be able to send using webmail but can't get a correct username so that doesn't help.

The sending problem has been for 2 days now

SkylineUK_Dup
Rising Star
Posts: 61
Thanks: 12
Registered: ‎02-06-2016

Re: Emails won't send

No change here.  No emails outbound, all stuck in the Outbox.

:knuppel2:

Plusnet Help Team
Plusnet Help Team
Posts: 14,386
Thanks: 4,487
Fixes: 733
Registered: ‎21-04-2017

Re: Emails won't send

We're continuing to investigate this issue.

Apologies for the inconvenience caused and thanks for your patience.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
SkylineUK_Dup
Rising Star
Posts: 61
Thanks: 12
Registered: ‎02-06-2016

Re: Emails won't send

All working, from about a minute ago.  I've sent tests, if recipients reply all ok then I'm back in business.

What was the glitch related to?

:coolsmiley:

grahamt
Rising Star
Posts: 571
Thanks: 13
Registered: ‎05-04-2008

Re: Emails won't send

Seems OK for me now (latest Windows 10 / Thunderbird 58.2.0, 1-3 recipients).

PeterSoul
Grafter
Posts: 33
Thanks: 2
Registered: ‎03-12-2014

Re: Emails won't send

And at last it works for me, sending my multi-addressee message!

Fingers crossed...

Plusnet Help Team
Plusnet Help Team
Posts: 14,386
Thanks: 4,487
Fixes: 733
Registered: ‎21-04-2017

Re: Emails won't send

Glad to hear it's starting to work again now.

We'll check back here tomorrow.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
mikejohnsmith
Dabbler
Posts: 16
Thanks: 5
Fixes: 1
Registered: ‎25-08-2016

Re: Emails won't send

My outgoing mail is now back working. So far I have only tested it with fairly short test messages, will post back here if i find any issues

 

Thanks

 

Mike

 

Columbia
Dabbler
Posts: 11
Registered: ‎26-01-2010

Re: Emails won't send

Hi, 

I've had this problem since yesterday morning.

I can receive at least some mail.

I'm able occasionally to send mail between my email and gmail addresses, and receive it;

However, most of the time this does not happen, and this morning it is as bad as ever.

I have also been receiving emails I sent to myself several hours after sending them.

Very fed up as a component refresh yesterday did nothing, and this is my work email so crucial.

If there is any news please advise.

Plusnet Help Team
Plusnet Help Team
Posts: 14,386
Thanks: 4,487
Fixes: 733
Registered: ‎21-04-2017

Re: Emails won't send

Sorry to hear you're still experiencing problems with sending mail @Columbia

We're still investigating and I've added your account details to the open problem ID.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team