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Emails to Gmail addresses

Posts: 1
Registered: ‎16-12-2020

Emails to Gmail addresses

Over the last 24 hours my emails from my Plusnet email address to any Gmail addresses have bounced back. Could this be connected with the recent Gmail outage or is it completely unrelated? Emails from an alternate Hotmail account get through to Gmail addresses. I use Thunderbird as my email client. Any help appreciated!

Posts: 4
Thanks: 1
Registered: ‎31-05-2019

Re: Emails to Gmail addresses

On 15/12 two emails from my Plusnet account using Outlook were sent to GMail correspondents I contact regularly. Both bounced back "Mail delivery failed: returning message to sender". The 'explanation' for the rejection was just the receipients email address followed by a string of question marks, implying they don't exist. Yet shortly afterweards I received a message from one of them (GMail to Plusnet) with no problems. 

I've had longstanding problems with Plusnet>GMail, and they tend to be worse if I include a link or attachment - presumably GMail treats it as phishing. Yet a GMail address in France I write to regularly, almost always with links or attachments, never exhibits these problems.


It's reached the stage where I have to ask people with GMail addresses to send a mail receipt or short response to let me know emails have arrived. I would switch over to GMail for all my emails, except for the fact that I don't like their screen layout and means of filing messages. 


It's just another example of my favourite saying. "Technology: Love it or hate it, but never trust it!"

Posts: 22,336
Thanks: 9,208
Fixes: 146
Registered: ‎22-08-2007

Re: Emails to Gmail addresses

There has been a host of issues with variable Gmail performance. We have seen Gmail rejecting emails sent to free accounts whilst accepting those sent to paid for accounts.

Similarly we’ve seen acceptance of emails sent using personal domain names via Plusnet ... but rejected if sent from the ‘an account’s naked’ domain name.

Gmail is something of a lottery.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.