cancel
Showing results for 
Search instead for 
Did you mean: 

Emails timing out

selkies
Interested
Posts: 2
Registered: ‎29-04-2020

Emails timing out

The emails keep giving port time out error it’s an internet/Plusnet problem because if I hotspot my phone they download just fine. This started a week ago out of the blue no settings had been changed on anything. How do I fix it? Is it a firewall problem? Why have my emails which have been fine for years suddenly stopped downloading and having port time out errors?
2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 28,516
Thanks: 6,305
Fixes: 1,459
Registered: ‎11-01-2008

Re: Emails timing out


Moderators Note


This topic has been moved from Fibre to Email

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Townman
Superuser
Superuser
Posts: 20,141
Thanks: 8,212
Fixes: 104
Registered: ‎22-08-2007

Re: Emails timing out

Are you saying that over 4G emails are downloading OK, but over WiFi / your Plusnet router they are not?

This does not sound like a firewall issue, but either a WiFi or internet connectivity issue.  What is other internet related activity like?

Does this happen all of the time?

What device are you using and what email application?

Do your 2.4Ghz and 5GHz wifi bands have the same name?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.