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Emails rejected as spam with 552 error

kmrobinson
Newbie
Posts: 4
Registered: ‎07-08-2022

Emails rejected as spam with 552 error

I'm sending this from my mother's account, as she is having an issue with emailing one particular domain - that of her mother's care home. Several other people have reported a similar issue, and seem to have had it resolved.

 

Emails from this domain arrive fine, and a "new" email goes through okay, but if you reply (or forward) the email they get bounced:

 

Your message did not reach some or all of the intended recipients.

 

      Subject:    RE: Communication

      Sent: 03/08/2022 09:20

 

The following recipient(s) cannot be reached:

 

      'admin@DOMAIN.COM' on 03/08/2022 09:20

            552 J9c7ogBbOiXxBJ9c8o9zee message rejected due to spam or virus. If you believe this is in error please login to your portal or contact your ISP support team.

 

Other messages here seem to indicate this is a Cloudmark problem, and to solve it we will need to send a copy of the message headers to someone to resolve it. If this is the case, please let me know who to send it to.

6 REPLIES 6
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Emails rejected as spam with 552 error

Hi there,

If you can PM me a full copy of the bounceback along with the headers, I'll raise a NetOps task to take a look for you. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
kmrobinson
Newbie
Posts: 4
Registered: ‎07-08-2022

Re: Emails rejected as spam with 552 error

I'm trying to send a reply via PM, but get an "access denied" error when I go to the private messages section.

Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: Emails rejected as spam with 552 error

@kmrobinson 

Try making 3 more posts here, then try again.

Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
iannewson
Rising Star
Posts: 80
Thanks: 25
Fixes: 3
Registered: ‎15-01-2016

Re: Emails rejected as spam with 552 error

@kmrobinson  Once you have made 3 posts you should be able to use PM

kmrobinson
Newbie
Posts: 4
Registered: ‎07-08-2022

Re: Emails rejected as spam with 552 error

Thanks, hopefully posting this will give me access!

kmrobinson
Newbie
Posts: 4
Registered: ‎07-08-2022

Re: Emails rejected as spam with 552 error

Thanks for this