Emails not going
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- Emails not going
Emails not going
14-07-2015 10:23 PM
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It's the same for several email destinations so can only be at the plus met server. Any clues, is this maintenance work we don't know about?
Re: Emails not going
14-07-2015 11:04 PM
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When you try to send do you get a pop-up message mentioning spam or virus and displaying a seemingly random string?
Second possibility is that the sender/reply to address does not exist. If you are using webmail have you checked that your identity is set correctly in Personal Settings->Identities tab? If you need to change it make sure you click "save" after making the change.
Re: Emails not going
15-07-2015 8:47 PM
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Re: Emails not going
16-07-2015 6:30 AM
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Re: Emails not going
16-07-2015 3:28 PM
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Re: Emails not going
16-07-2015 3:53 PM
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Re: Emails not going
17-07-2015 8:48 AM
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Re: Emails not going
17-07-2015 7:43 PM
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A warm welcome to the forums.
Can you tell us a little more about your problem? Are you a new customer? Is your service fully set up yet? New users cannot access the SMTP server (the part of the email service which sends emails) until the account is active. Similarly a user who has a dormant account and is not paying a subscription cannot user PlusNet's SMTP server to send emails.
If your account is fully active, are you encountering this problem when NOT connected via your PlusNet service? In such situations, you need to configure the SMTP service to use "authentication" when connecting and to connect on port 587, not 25.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Emails not going
18-07-2015 9:27 AM
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This is the error message: Task 'Plus - Sending' reported error (0x800CCC13) : 'Cannot connect to the network. Verify your network connection or modem.'
Nothing on my system has been altered. I've rebooted the router and tried creating a new profile.
Re: Emails not going
18-07-2015 10:00 AM
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It is more than likely that you have quite a different problem. One should never take error messages at face value. I take it that you can otherwise connect to the internet and it is just outlook giving this error message? In which case there nothing wrong with your internet connection, rather outlook is giving you a misleading error message.
You need to check the details of the email account connection, specifically SSL settings and port numbers.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Emails not going
18-07-2015 6:21 PM
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The email account is configured the same now as it was yesterday before I started to have this problem. (And I have tried it with two existing accounts and a new one set up to eliminate the others as source(s) of the problem.)
dick:quote
Re: Emails not going
19-07-2015 1:00 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Emails not going
04-08-2015 4:51 PM
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Quote from: narrowgauge Office 365 or Office 2016 Preview error message: Task 'Plus - Sending' reported error (0x800CCC13) : 'Cannot connect to the network. Verify your network connection or modem.'
These are the symptoms being reported fairly widely after upgrading to Windows 10. See http://www.msoutlook.info/question/cannot-send-after-windows-10-upgrade.
The so,ution is to run SCF /scannow in an administrative prompt and reboot after it recreates some files.
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