cancel
Showing results for 
Search instead for 
Did you mean: 

Emails not deleting on iPad

ColinO
Newbie
Posts: 3
Registered: ‎22-09-2015

Emails not deleting on iPad

I've got my PN email set up on my iPad but when I try to delete an e-mail (by tapping on the rubbish bin icon) the system always returns a message which says the message cannot be moved to the trash folder.  Both apple and Plusnet say that all the settings are correct and blame each other for the problem! Anyone else had this problem and have suggestions as to how to resolve?
Thanks, Colin
3 REPLIES
Superuser
Superuser
Posts: 9,925
Thanks: 1,265
Fixes: 71
Registered: ‎06-04-2007

Re: Emails not deleting on iPad

Is the IMAP path prefix set as INBOX or left empty? I think it needs to be INBOX .
David
David
Superuser
Superuser
Posts: 13,043
Thanks: 4,332
Fixes: 26
Registered: ‎22-08-2007

Re: Emails not deleting on iPad

I would be more tempted to confirm that the IMAP settings are configured to place deleted items into the SERVER's trash folder and not the local deleted items folder on the iPad ... which might be full.
I do not have the path prefixed on any of my iPad configurations.
ColinO
Newbie
Posts: 3
Registered: ‎22-09-2015

Re: Emails not deleting on iPad

Many thanks, Townman, hopefully we' expectations solved that now.