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Emails not deleting from iPhone - recurring issue

Florettes
Newbie
Posts: 1
Registered: ‎11-02-2022

Emails not deleting from iPhone - recurring issue

Hello all! I have Waitrose webmail on my iPhone. I have a repeated issue since last year where emails will suddenly stop deleting from my phone. I’ve solved it a few times by deleting the email account from my phone and reinstalling it but it’s recurring with increasing frequency and I’m going to smash my phone soon. I use the imap.plus.net and relay.plus.net. When I remove it and reinstall the account it often takes several goes before it works again, but I use the same settings and login details, there doesn’t seem to be any rhyme or reason. Thanks for any advice!
1 REPLY 1
Townman
Superuser
Superuser
Posts: 23,261
Thanks: 9,766
Fixes: 162
Registered: ‎22-08-2007

Re: Emails not deleting from iPhone - recurring issue

Hello @Florettes,

A warm welcome to the forums.

The email application on iPhones can be temperamental, sometimes requiring a full refresh as you are finding.  On mine, from time to time the Exchange mailbox refuses to connect and update.

You might find answers on Google or Apple forums. For example...

4 Ways to Fix iPhone Email Not Updating Issue Easily (imobie.com)

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.