Emails not being received on android phone

[#1]

I have been receiving emails on my android phone for years with no problems.

Suddenly since 10th June I haven't been receiving emails on the phone?

Nothing has changed in setup.

I have everything still setup from the beginning with email address/username/password.syncing, etc.

I have INCOMING as:   mail.plus.net with PORT: 143      (used from day 1)

I have OUTGOING as: relay.plus.net with PORT: 587     (        ditto           )

If nothing has changed on my phone, has something changed at Plusnet?

Any help please. Thankyou.

[#2 · Accepted solution]

Hi Sam,

A warm welcome to the forums.

Certainly nothing has happened at Plusnet. But there is every chance that something has happened on your phone, such as a system or application update.

What email application are you using? Try changing the IMAP settings to use encryption - port 993 with SSL/TLS.

Is the email account a Plusnet account or a legacy brand?

How do you know that there are new emails to be read? Are you looking at the same mailbox on another client?

[#3]

Hi Townman,

Thanks so much - you solved my problem; now working fine and yes, Plusnet account.

I changed Incoming server to Security type: SSL which automatically changed PORT to: 993 and then sent a test email fom my computer and it received fine on my mobile.

Before, emails came to both my computer and mobile - so when out and about I would receive emails on the phone (as well as back home when I switched my system on). Phone now says last synced: 20 June - so all ok.

Samsung email application on the phone.

Thanks again, Sam

[#4]

Hi Sam,

Thank you for confirmation that this fixed things got you. That will help others solve their problems as well.

I infer that the email application has been updated and is refusing to work over unencrypted connections … but not informing users of the change. We’ve seen this before with MACs.