Emails not being delivered
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- Re: Emails not being delivered
Emails not being delivered
05-04-2011 9:26 PM
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Please could you give me an idea where to start so that the problem can be resolved?
Re: Emails not being delivered
05-04-2011 10:15 PM
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Any common factors on the emails that failed? E.g. to the same domain?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Emails not being delivered
05-04-2011 10:29 PM
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Another perhaps unrelated event was that I did not receive an email sent to me on a Hotmail account from an ox.ac.uk address (sent sometime between 24 March and 28 March). The email can't have bounced as the sender was surprised that I had not received it.
PS: I also suspect that another email sent by me to wanadoo.fr was not received more recently.
Re: Emails not being delivered
06-04-2011 2:52 PM
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Nothing is 100% perfect. Things get lost in the post too. I suspect, without knowing the facts, that a smaller percentage of emailed items fail to be delivered than posted items.
You could always request notification of receipt of any really important emails.
Re: Emails not being delivered
07-04-2011 6:41 PM
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i suspect that'll be whats going on...
not good at all, i didn't get any followup as to why plusnet was being added either
Re: Emails not being delivered
08-04-2011 10:45 AM
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Re: Emails not being delivered
08-04-2011 10:49 AM
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No, all that means is you will receive a email from yourself, it will have no effect what so ever on bounce backs or the content of those bounce backs.
Quote from: jelv I'd suggest you blind cc all emails to yourself - that way when any fail to be delivered you will have details for Plusnet to check the logs.
Re: Emails not being delivered
08-04-2011 11:37 AM
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Quote from: fourfourdevon No, all that means is you will receive a email from yourself,
Which will contain a precise time stamp, the SMTP server name and a message id which Plusnet can then use to examine the server logs to see if they can identify what happened.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Emails not being delivered
08-04-2011 12:06 PM
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wonder if plusnet could put some check script in place to check all of the common lists for presence of their own servers...
Re: Emails not being delivered
08-04-2011 12:07 PM
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Re: Emails not being delivered
08-04-2011 2:33 PM
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Quote from: _Adam_Walker_ BlueRhizome,
Any updates on this?
Hi
So I can confirm that two emails, one to free.fr and one to aol.com were not received by their recipients in the course of March, also subsequent emails to the same people were.
I also did not receive one email from an ox.ac.uk address in March.
No idea why this is, and I agree that three emails is not much to worry about, although when this happens in the course of one month only it's a bit more problematic. It's like losing 36 emails in a year.
I am now using an email tracking program to make sure I don't end up in the same predicament as I did a couple of weeks ago.
Again, I was not blaming Plusnet for anything, just looking for a clue as to how to sort out the issue.
Re: Emails not being delivered
10-04-2011 10:14 PM
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Re: Emails not being delivered
12-04-2011 3:06 PM
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- Email address you're sending from
- Email address you're sending to
- Time that you sent the email
- Confirmation that you were using relay.plus.net to send the message
Quote from: BlueRhizome So I can confirm that two emails, one to free.fr and one to aol.com were not received by their recipients in the course of March, also subsequent emails to the same people were.
I also did not receive one email from an ox.ac.uk address in March.
The inbound and outbound mail platforms are two completely different beasts so probably best to treat them as such. I know from the post here that AOL in particular have been (incorrectly?) rejecting email from our servers. Out of interest, are you sending from a Plusnet hosted email address? If you're not then it's possible that you wouldn't get failed delivery reports under certain circumstances.
As I mentioned to pierre above, we can check the logs at this side (both inbound and outbound) but we have to be pretty quick as they're only kept for a finite period of time.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Emails not being delivered
12-04-2011 4:13 PM
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I am on free on line so it is relay.free-online.net
I have included the headers from the sent mail and an odd one received from BTinternet that went via Yahoo?
Re: Emails not being delivered
14-04-2011 9:04 AM
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There's only partial headers in your ticket but I'll take a quick look now...
Edit:
Quote from: pierre_pierre I have included the headers from the sent mail and an odd one received from BTinternet that went via Yahoo?
BT Internet messages will route through Yahoo! because BT partner with Yahoo! for certain aspects of their email provision.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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