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Emails not Downloading

Seasoned Pro
Posts: 597
Thanks: 309
Fixes: 1
Registered: ‎24-02-2009

Emails not Downloading

Emails not downloading or even showing in webmail despite indicating that there is a large number there. Connection seems very sluggish too.


Error Messages:

The TCP/IP connection was unexpectedly terminated by the server.
Protocol: IMAP
Port: 143


Task 'Checking for new mail in subscribed folders on' reported error (0x800CCC0F) : 'Outlook is unable to download folder (null) from the IMAP e-mail server for account Error: The server did not respond to this IMAP command before the connection was terminated. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'



Posts: 20
Thanks: 1
Registered: ‎15-09-2015

Re: Emails not Downloading


You're not the only person with this problem.


I usually check emails on Webmail before downloading by an email client. Removing any junk I don't care about then later download by a client. The Webmail client is saying "Inbox (20)" but doesn't show anything else. No emails, even the old ones I've left in the inbox.


The usual response is to just use an email client. This is also failing - timing out.


Can someone look into this as it is multiple people with the issue...well at least two. Wink


...and as I go to hit the post button my email client starts to VERY slowly download some emails.

.......and now its not working again....aaaarggh!!! Sad


Rising Star
Posts: 630
Thanks: 26
Registered: ‎01-07-2012

Re: Emails not Downloading

yup, same here.

headers only downloaded, no body.

Come on, PN, sort this now!

Moderator's note by Dick (Strat): Text fixed.

Rising Star
Posts: 630
Thanks: 26
Registered: ‎01-07-2012

Re: Emails not Downloading

Looks like it’s fixed, if so we’ll done PN.

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 65
Registered: ‎09-10-2018

Re: Emails not Downloading

Hi @TeeGee. If you log back into your webmail now, are you still experiencing the issue?


@Steve76 , again, If you log back into your webmail, is the issue now resolved?


@Mardler , we're glad to hear it's up and running again. If you have any further issues please let us know.