Emails have been archived
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- Re: Emails have been archived
Emails have been archived
22-12-2019 9:40 PM - edited 22-12-2019 9:44 PM
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Hello, old emails have been archived, can they be unarchived please? thanks!
Re: Emails have been archived
24-12-2019 9:27 AM - edited 24-12-2019 9:30 AM
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Have you had an email saying they have been archived? If yes, why? Mailbox inactive for 6+ months or you’ve exceeded the FUP but not taken action ... having received above 75% FUP utilisation warnings for several weeks?
The reason for the archive leaves different information for support staff to look for - the former takes more looking for.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Emails have been archived
24-12-2019 10:59 PM
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I think because the email was inactive for 6+ months, and the email advised to get them restored by contacting support and raising a ticket.
Re: Emails have been archived
25-12-2019 4:27 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Emails have been archived
27-12-2019 8:03 PM
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Hi @CAW51,
I'm very sorry for the delay in picking up your post. Thank you for confirming that the emails were archived due to account inactivity. Please can you send me the affected email address over private message. If you comment on this post once you've done that, we'll pick this back up and send off a request to restore your archived emails.
Re: Emails have been archived
28-12-2019 1:39 PM
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Hi @CAW51 We've unarchived your mailboxes now, we've chosen to unarchive them all.
I hope this helps. Let us know if there's anything further you'd need help with.
Re: Emails have been archived
25-02-2020 10:11 PM
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Hi @Gandalf. thanks. I'm afraid that inbox emails are still only going back to Nov 2019 though. Am I looking in thw wrong place or would they be restored to the inbox?
thanks!
Re: Emails have been archived
26-02-2020 1:08 PM
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Thanks for getting back to us @CAW51
Your mail should have dropped down into the relevant folders the messages were in before they were archived. We only keep archived mail for around 90 days before deleting them permanently so I suspect that's the issue unfortunately.
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