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Emails gone from your server

tonic27
Interested
Posts: 2
Registered: ‎21-08-2018

Emails gone from your server

hi, i have been trying to locate some of my emails and when i looked on your servers to find them i have found that they are only showing the last months worth? 

 

could you please look into this asap?Huh

thanks

Paul brown

5 REPLIES 5
Mav
Moderator
Moderator
Posts: 21,654
Thanks: 4,452
Fixes: 504
Registered: ‎06-04-2007

Re: Emails gone from your server

Moderator's note:

Thread moved from General Chat to Email.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

GaryChristian
Just browsing
Posts: 1
Registered: ‎21-08-2018

Re: Emails gone from your server

Hi,

My wife & I have the same issue with all emails prior to 23:00 on 20/08/2018 having disappeared. I will try to contact the support team directly tomorrow & advise if they have any useful suggestions.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,209
Thanks: 1,064
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Registered: ‎01-01-2012

Re: Emails gone from your server

Sorry to hear this

 

@tonic27 Can you PM me the username for the account affected?

 

@GaryChristian Can you PM me the mailbox affected as you have quite a few

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
tonic27
Interested
Posts: 2
Registered: ‎21-08-2018

Re: Emails gone from your server

hi do we have an update on this?Huh

 

Paul

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,915
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Registered: ‎21-04-2017

Re: Emails gone from your server

Apologies for the delay in getting back you Paul.

My colleague has received your PM and will respond to you shortly.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet