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Emails frozen and missing

Posts: 1
Registered: ‎02-09-2017

Emails frozen and missing

On Thursday morning 31/08/17 all the subfolders and emails in my IMAP account disappeared and at the same time all emails on my Pop3 account showed 'message cannot be found' warning. Begun receiving normal emails in the pm but still no IMAP folders or emails and Pop3 still frozen. Help please.

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Aspiring Legend
Posts: 10,063
Thanks: 673
Fixes: 75
Registered: ‎06-04-2007

Re: Emails frozen and missing

Have you received warning notices that you had over 1GB of messages in your mail boxes and taken no action? From what you describe it sounds like Plusnet might have archived your mail for this reason.

Are there any closed tickets and/or service notices concerning this which a search at for the last 30 days would show?

I suggest contacting technical support on 0800 432 0200.

Community Gaffer
Community Gaffer
Posts: 26,475
Thanks: 10,124
Fixes: 1,587
Registered: ‎21-04-2017

Re: Emails frozen and missing

Sorry about the delayed response


From looking at your account, I believe this has since been resolved?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi