Emails from my IP are being blacklisted

Wollyroger · ‎04-09-2019

Hi,

I am finding emails from my IP are being blacklisted and I have never embarked on any spamming activity etc?

Kind regards,
Roger

Townman · ‎22-08-2007

Hi Roger,

A warm welcome to the forums.

Can you please clarify your configuration and how / where you are seeing the blacklisting notification? Can you please post a copy here with email addresses munged?

Are you running your own email server or are you just using an email client which is submitting emails to the relay.plus.net SMTP server on port 587?

If "Yes" is the SMTP configured to be authenticated?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

LaurenB · ‎07-12-2017

Hi @Wollyroger, welcome to our forums

If you could please get back to us with the information @Townman has requested this will give us a better insight into what may be causing this issue.

If you're not comfortable posting the email headers on this thread please feel free to send this on a PM.

If this post resolved your issue please click the 'This fixed my problem' button

Lauren Barry
Plusnet Help Team