Emails dissappearing

[#1]

Hi all my emailsmthat are more than 5months old have disappeared.  I need some of them for work how do I get them back

[#2]

Hi @Mikelleach and welcome to the forums!

I'm sorry to hear that you cannot locate emails older than 5 months ago.

Are you using an email client such as Outlook or accessing emails via webmail? If you are using webmail, please log in using either your account username and password or if it's an additional mailbox yourusername+mailboxname (mailbox name is the prefix to the @ symbol) and this mailboxes password to check if these emails are still stored.

Thank you.
 

[#3]

Hi 

I use mainly my android tablet to access emails, but I have tried your suggestions to no avail.  Could plusnet have archived them

[#4]

Hi @Mikelleach 

I can confirm (after checking this ticket from our Network Admin team) that we have not archived any of your mailboxes.

 I have tried your suggestions to no avail.  

By this do you mean that you are unable to log into your webmail, or that the emails are not showing there either? 

Thanks, 

MoR

[#5]

I can log into my account  but there are no emails older than 5 months and I need some that go back 12 - 14 months

[#6]

Thanks for getting back to us.

Do you have your mail setup on any devices using the incoming mail server mail.plus.net (POP3) as this may be automatically set on the mail client to either remove mail after a certain length of time or remove mail as soon as it's downloaded to the device.

[#7]

Hi, all my devices are using an imap address and have always done so.

[#8]

Thanks for the detail.

I've just checked and IMAP clients can also delete mail from a server after x number of days

What devices do you have your mail setup on and can you check the settings for each?

Post up some screenshots showing the settings (blurring out any private information like usernames etc) if it helps

[#9]

I use a Samsung galaxy tablet and a Sony Experian xa phone.  Screenshots attached

[#10]

I use a Samsung galaxy tablet and a Sony Experian xa phone.  Screenshots attached

[#11]

Hi @Mikelleach,

Thank you for confirming what devices you're using and for sending those screenshots. Please can you also send over a screenshot of the "more settings" section and we'll see if there are any settings that might be causing your old emails to be deleted.

[#12]

Attached should be a screenshot of the general settings.  I can find nothing that would delete the emails from the server.  Strange how only emails over 5 months old have disappeared

Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).

[#13]

Hi @Mikelleach,

Thanks for providing these details so far. Regarding the emails that have disappeared, are they only unavailable after becoming 5 months old exactly? Also, are they still disappearing, as in are there any emails that have recently become older than  5 months that you now cannot access?

[#14]

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@Mikelleach wrote:

Attached should be a screenshot of the general settings.  I can find nothing that would delete the emails from the server.  Strange how only emails over 5 months old have disappeared

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This screenshot should be deleted as it contains your email address for all to see.

As you're using IMAP, do you by any chance delete the emails in your devices? If so, the auto-sync will delete them from the server.

[#15]

I delete some but had purposely not deleted the email

S relating to work,  but every email older than 5 months have disappeared,  The work related emails are important and I know I haven't deleted them.  I need them back