Emails disappeared from Inbox
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- Re: Emails disappeared from Inbox
11-07-2021 6:17 PM
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Hello, looking for help recovering emails from on of the emails boxes on my account. My partner was clearing up some old emails in her inbox in Thunderbird, box beginning ja***e when suddenly the vast majority disappeared, and she's left with only 22 in the folder, from well over 1000. They are not in the deleted folder or anywhere I can access them from webmail. I have had notifications that we were closing in on the 1GB limit, hence the cleanout, but no indication or archiving. Has anyone any suggestions for recovering these?
TIA,
Paul
Fixed! Go to the fix.
Re: Emails disappeared from Inbox
11-07-2021 6:36 PM
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You can nominate some of your POP3 devices to leave copy on server, until main device
has d/loaded.
Re: Emails disappeared from Inbox
12-07-2021 10:32 AM
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Thanks a lot for reaching out and I'm sorry to hear that you're having issues with your emails. If you're unable to access them on webmail either, please feel free to send across the name on the inbox that the emails have disappeared from. I'll take a quick look from my end and will be happy to raise a task with our NetOps Team to see if we can have them recovered.
Our NetOps Team can recover accounts on a snap shot basis, though I'll keep updated with any progress made.
Re: Emails disappeared from Inbox
on 12-07-2021 6:15 PM - last edited on 12-07-2021 10:24 PM by Strat
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Adam, the email box is [Removed]. There are some emails in the deleted folder, but not any of the ones that disappeared from the inbox.
Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).
12-07-2021 9:58 PM
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Thanks for getting back to us @Paul_Aberdeen
I've raised a NetOps task to try to restore the emails from what's called a snapshot, which is a temporary backup.
If possible this should be done within the next 3 working days and I'll update you as soon as I know more.
Re: Emails disappeared from Inbox
14-07-2021 8:29 AM
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Which email client is being used here?
I regularly see my iPhone report not mail in mailbox, when I know for sure mail is there (check via webmail). In that situation, closing and restarting the mail application rectifies matters. Sometimes an IMAP client can get its sync status with the server messed up and the local IMAP copy of emails needs to be built again.
@Gel 's suggestion of POP3 has merit if the mailbox is being accessed by just one device. If you have multiple devices accessing the same mailbox, putting POP3 into the mix, invariably cause confusion.
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Re: Emails disappeared from Inbox
14-07-2021 1:06 PM
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Re: Emails disappeared from Inbox
14-07-2021 1:34 PM
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Was just about to say, I'm happy to confirm we've restored your mail from the temporary snapshot.
It's difficult to see what happened, but let us know if there are further issues though.
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