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Emails bouncing from avasout03

John01
Newbie
Posts: 4
Registered: ‎18-01-2018

Emails bouncing from avasout03

Hi

We are getting this so far from one user;

The following organisation rejected your message: avasout03. 

avasout03 #552 c7yoeqlnC6MuZc7ypeksRr message rejected due to spam or virus. If you believe this is in error please login to your portal or contact your ISP support team. ##

What is the problem here and how can we fix this?

Thanks

Regards

8 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,476
Thanks: 1,197
Fixes: 95
Registered: ‎04-04-2007

Re: Emails bouncing from avasout03

Somebody is trying to send an email via our relay servers and it's being identified as spam and therefore rejected. It's likely to be something in the body of the email, or the sender address that's matching a spam fingerprint.

It can be looked into, however we would need to know the sender address, and have some idea of the content of the email.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

John01
Newbie
Posts: 4
Registered: ‎18-01-2018

Re: Emails bouncing from avasout03

Hi Bob

I have given examples in message Question #166528310.

Would appreciate if this could be looked into soon as it is going on for a few days.

Thanks

 

Plusnet Help Team
Plusnet Help Team
Posts: 9,155
Thanks: 2,867
Fixes: 455
Registered: ‎21-04-2017

Re: Emails bouncing from avasout03

I've checked the task (Ref: 556230) that our support team raised to our e-mail team and they've advised us that the e-mails aren't being blocked by us.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
John01
Newbie
Posts: 4
Registered: ‎18-01-2018

Re: Emails bouncing from avasout03

Hi Gandalf

Can you be a little specific? Who is blocking it and what is the solution?

Thanks

Regards

Plusnet Help Team
Plusnet Help Team
Posts: 9,155
Thanks: 2,867
Fixes: 455
Registered: ‎21-04-2017

Re: Emails bouncing from avasout03

Admittedly I don't have any more info. I've just relayed over what we've been advised.

But I've raised this back to our e-mail team now with your questions. -Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Superuser
Superuser
Posts: 9,807
Thanks: 1,176
Fixes: 67
Registered: ‎06-04-2007

Re: Emails bouncing from avasout03


John01 wrote:

 

I have given examples in message Question #166528310. 


Perhaps this seems a silly question but are those examples ones which actually got rejected? Are any of your outgoing messages sent successfully? 

David
John01
Newbie
Posts: 4
Registered: ‎18-01-2018

Re: Emails bouncing from avasout03

Hi 

Some emails are rejected not all. At the end of  #166528310  you will see example of an email that got rejected. For privacy I can't post it here.

Thanks

Regards

Superuser
Superuser
Posts: 9,807
Thanks: 1,176
Fixes: 67
Registered: ‎06-04-2007

Re: Emails bouncing from avasout03

As a fellow customer I have no access to your tickets or any information about your account. Hence I can only ask questions which might or might not help. If you try sending one of the emails again which was previously rejected does rejection still occur? The feedback from @Gandalf (who is a staff member) suggests the problem might now be resolved.

David